Company Description Startek is a global provider of technology-enabled business process outsourcing solutions with more than 45,000 outsourcing experts across 54 delivery campuses worldwide. They offer omni-channel customer care, customer acquisition, order processing, technical support, and analytics services through various communication channels to deliver superior business results for clients. Role Description This is a full-time Quality Analyst role based in Bhubaneswar. The Quality Analyst will be responsible for monitoring and evaluating the quality of inbound and/or outbound customer interactions. They will conduct audits, provide feedback to agents, identify areas for improvement, and ensure adherence to quality standards and processes. Qualifications Quality Assurance, Quality Control, and Quality Management skills Experience in customer service quality assessment and evaluation Attention to detail and analytical skills Knowledge of quality monitoring tools and software Strong communication and interpersonal skills Ability to work well in a team and collaborate effectively Experience in the BPO industry is a plus Bachelor's degree in a relevant field Show more Show less
You will be joining a leading global provider of technology-enabled business process outsourcing solutions, Startek. With a vast network of over 45,000 outsourcing experts across 54 delivery campuses worldwide, Startek specializes in offering omni-channel customer experience management, back office, and technology services to various industries. Your responsibilities as a Google Workspace Administrator in Pune will involve managing and maintaining Google Workspace applications, resolving issues, creating user accounts, and offering technical assistance. You will play a crucial role in implementing security protocols, monitoring system performance, and ensuring data integrity within the Google Workspace environment. To excel in this role, you should demonstrate proficiency in Google Workspace administration, possess experience in troubleshooting and providing technical support, and be well-versed in system security and data integrity best practices. Strong communication skills, the ability to collaborate effectively in a team setting, attention to detail, and problem-solving capabilities are essential for success in this position. Holding certifications in Google Workspace administration and a Bachelor's degree in Information Technology, Computer Science, or a related field would be advantageous.,
Kickstart your career in customer service with India's top e-commerce brand! Freshers with good English skills are highly encouraged to apply. Key Responsibilities: - Handle inbound voice calls from customers regarding orders, delivery status, returns, refunds, product information, etc. - Deliver exceptional customer service while resolving queries and complaints effectively. - Maintain customer interaction records in the system. - Adhere to call handling guidelines and service levels. - Work closely with the operations team to ensure customer satisfaction. Eligibility Criteria: - Qualification: Minimum 12th Pass / Graduate - Experience: Freshers & experienced individuals are both eligible - Communication Skills: Fluent English communication is mandatory - Good listening and soft skills Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: Rotational shift Additional Benefits: - Performance bonus - Yearly bonus Language: English (Required) Work Location: In person Expected Start Date: 15/04/2025,
You will be joining Startek as a Training Manager based in Bhubaneswar. Your role will involve developing and executing training programs, managing training schedules, and conducting training sessions. Additionally, you will be tasked with assessing training requirements, designing training materials, and assessing the impact of training initiatives. Collaboration with various departments to identify training gaps and support organizational objectives will be a key aspect of your responsibilities. To excel in this role, you should have experience in creating and implementing training programs, along with the ability to produce training materials. Strong organizational skills, effective time management, and exceptional communication and presentation abilities are essential. You will be required to evaluate training needs, as well as the effectiveness of training programs. Proficiency in Microsoft Office Suite and other relevant technologies is expected. A Bachelor's degree in Human Resources, Education, or a related field is necessary, and previous experience in a training or managerial position would be advantageous.,
As a Customer Service Advisor at a leading BPO in Bhubaneswar, you will have the opportunity to kickstart your career in a dynamic work environment that encourages growth and learning. We are looking for graduates, whether freshers or with up to 1 year of experience, who possess excellent communication skills in English and Hindi, along with basic computer knowledge. Immediate joiners are preferred for this role. You will be responsible for managing inbound and/or outbound customer queries, providing product/service information, troubleshooting and resolving customer issues, and maintaining accurate records of interactions. The salary offered for this position ranges from 14,000 to 17,000 in-hand, along with performance-based incentives. The process may involve Domestic/International Voice or Non-Voice, depending on the profile, with rotational shifts (Day/Night) and 6 working days a week. This is a full-time, permanent position suitable for freshers. The benefits include health insurance, paid sick time, paid time off, and Provident Fund. The work location is in person at Bhubaneswar, with the expected start date being 21/04/2025. A Bachelor's degree is preferred for this role, and fluency in English is required. Join us as a Customer Service Advisor and embark on a rewarding career path with ample opportunities for personal and professional growth.,