Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in customer service, with a strong background in the BFSI industry. Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Manage and resolve customer complaints professionally and promptly. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to identify and address customer needs. Analyze customer feedback to improve overall customer experience. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in Emerging Enterprise Banking or related fields is an added advantage.
Equitas Small Finance Bank
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