Customer Service Manager

Job Title:

Location:

Employment:

Experience:

Education:

Key Responsibilities:

• Lead and manage a team of site/service engineers across multiple locations or projects.
• Oversee operation and maintenance of DG sets (Diesel Generators), HT & LT panels, transformers, and switchgear systems.
• Ensure accurate interpretation of electrical wiring diagrams and effective troubleshooting of faults.
• Supervise handling of various circuit breakers (ACB, MCCB, MCB, etc.) and ensure safety compliance.
• Drive customer satisfaction by ensuring timely query resolution, proactive communication, and service excellence.
• Manage and monitor Annual Maintenance Contracts (AMC), ensuring SLA adherence and client retention.
• Coordinate with internal teams, vendors, and clients for smooth service delivery and escalation handling.
• Maintain service documentation, reports, and performance metrics for internal review and client audits.

Preferred Skills:

• Strong technical foundation in electrical systems and power distribution networks.
• Working knowledge of UPS systems, battery chargers, and Variable Frequency Drives (VFDs).
• Proven ability to lead teams, delegate tasks, and mentor junior engineers.
• Excellent communication and interpersonal skills for client interaction and team coordination.
• Familiarity with service planning, AMC lifecycle, and customer support protocols.

Qualifications & Experience:

• Diploma or Degree in Electrical Engineering.
• 7–10 years of experience in electrical service operations, with at least 3–5 years in a supervisory or managerial role.
• Experience in industrial, facility management, or manufacturing setup preferred.

Benefits:

• Best in-class working environment.
• Best in-class salary.
• Awards & Recognition.
• Festival celebration.