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Shining Stars Institution & travels
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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 5 years

2 - 3 Lacs

noida gurugram delhi / ncr

Posted:2 months ago| Platform:

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Skills Required

bpo customer service non voice process communication skills inbound process solving queries customer satisfaction bpo non voice customer retention query resolution email process chat process customer support cse customer care customer handling interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Seekers

WE ARE HIRING

Job Title:

Location:

About the Role:

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mohali. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Handle inbound and outbound customer calls, chats, or emails.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Ensure high levels of customer satisfaction through quality service.
Collaborate with team members to improve overall customer experience.

Required Skills & Qualifications:

Excellent verbal and written communication skills in English (mandatory).
Strong interpersonal and problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Basic computer literacy (MS Office, CRM tools, etc.).
Freshers with strong communication skills are welcome to apply.
Experience in customer service, BPO, or related fields will be an added advantage.

Perks & Benefits:

Competitive salary (up to 3 LPA based on experience and skills).
Performance-based incentives.
Comprehensive training and skill development programs.
Positive and growth-oriented work environment.
Opportunities for career advancement.

To apply for the profile, please connect to me or share your CV to me on

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