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Policybazaar logo

Customer Service Executive

0 - 4 years

2 - 4 Lacs

Gurugram

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Customer Service Voice Process Blended Process Inbound Process Upsell Inbound Customer Service Cross Sales Renewals Outbound Process Email Process Chat Process Service Sales Customer Handling Domestic Process CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer complaints and issues efficiently and with empathy Document interactions and transactions, recording details of inquiries, complaints, and actions taken Follow up with customers to ensure their issues are resolved to satisfaction Escalate unresolved or complex issues to appropriate departments or supervisors Maintain up-to-date knowledge of company products, services, and procedures Meet or exceed individual and team performance targets

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Policybazaar
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www.policybazaar.com

Insurance

Gurgaon Haryana

1001-5000 Employees

414 Jobs

    Key People

  • Yashish Dahiya

    Co-Founder & CEO

  • Alok Bansal

    Co-Founder & CFO

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