Customer Service Executive

Invoidea Technologies

0 years

0 Lacs

new delhi delhi india

Posted:1 day ago| Platform:

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Skills Required

service support communication chat resolve payments crm logistics report management metrics score compliance data regulations

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Executive

Key Responsibilities:

Handle inbound and outbound customer communication via email, and chat for
international customers in English
.
Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Update customer records and interactions in CRM systems accurately and timely.
Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
Monitor customer feedback and report recurring issues to management for process improvement.
Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
Ensure compliance with international communication protocols, data privacy regulations, and company policies.

Requirements:

Bachelor's degree in any discipline.
Excellent written and spoken English communication skills.
Prior experience in customer service, preferably in an international BPO or shared service environment.
Good computer skills, including MS Office and CRM software.
Ability to handle stressful situations calmly and professionally.
Strong problem-solving skills and attention to detail.

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