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Policybazaar
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Customer Service Executive

Customer Service Executive

Policybazaar

0 - 5 years

1 - 3 Lacs

gurugram

Posted:4 hours ago| Platform:

Apply

Skills Required

customer service inbound process fluent english patience solving queries telecalling problem solving empathy verbal communication customer handling strong communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Service Executive

Location: Gurugram

Experience: 0-3 years

Education: Graduate

Employment Type: Full-Time, Permanent

CTC: 2.5 to 4LPA + Incentives

Job Summary:

We are looking for enthusiastic Customer Service Executives to handle inbound and outbound customer interactions, resolve queries, and promote suitable insurance products. The role requires excellent communication, customer handling skills, and the ability to achieve targets while ensuring customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to assist and engage with customers.
Understand customer needs and provide accurate information on products and services.
Resolve queries, complaints, and requests with a customer-first approach.
Promote and upsell insurance products where appropriate.
Meet and exceed daily/weekly/monthly targets.
Build and maintain strong customer relationships to ensure repeat business.
Maintain records and update CRM with customer details.

Required Skills:

Excellent communication skills (English & Hindi).
Strong customer handling and problem-solving ability.
Good listening skills, patience, and empathy.
Target-driven with the ability to work under pressure.
Basic knowledge of MS Office.

Perks & Benefits:

Attractive incentives on performance.
Fast-track career growth opportunities.
Training & development support.
Friendly and supportive work environment.

sanskritikumari@policybazaar.com or 8130206993

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