Customer Service Executive

Job Title:

Senior Customer Support Executive / Customer Support Representative

Location:

Department:

Work Schedule:

About BhaiFi Networks Pvt. Ltd.:

BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams.

We offer two flagship products:

• BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai
• FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai

With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly.

We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi.

Role Overview:

2 enthusiastic and empathetic Customer Support Executives

Key Responsibilities:

• Respond to customer queries via calls and emails with empathy and professionalism.
• Provide timely and effective solutions, ensuring a positive customer experience.
• Handle onboarding of new customers and walk them through product usage.
• Address and resolve escalated issues, coordinating with internal tech teams as required.
• Use CRM and support tools to log, track, and manage queries and interactions.
• Proactively collect and report customer feedback to drive service improvements.
• Retain clients through clear communication and a strong problem-solving approach.
• Build long-term relationships with clients by anticipating and addressing their needs.

Qualifications:

• 1–2 years of experience in customer support, client servicing, or technical support roles (preferred).
• Excellent verbal and written communication skills in English.
• Empathy, patience, and a customer-first attitude are a must.
• Familiarity with CRM systems or customer support tools.
• A basic technical understanding or background in networking or cybersecurity is a plus.
• Salary Range: 3 LPA-4.5 LPA

Why Join Us?

• Work in a high-growth startup environment
• Collaborate with a passionate and mission-driven team
• Make a tangible impact by supporting real businesses across India
• Learn and grow alongside cutting-edge technology in the cybersecurity space