Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: • Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. • Build strong relationships with clients by providing proactive support and addressing their needs efficiently. • Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. • Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. • Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday
Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday – WFH), Sunday – Off About BhaiFi Networks Pvt. Ltd : BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses—especially small and medium-sized enterprises (SMEs)—against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands such as Chaayos, Haldirams, OYO, Nykaa, and Third Wave in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers, responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space Show more Show less
Company Description BhaiFi - Reimagining Networks is a B2B SAAS firm providing a strong, secured, distributed WiFi network across consumers & businesses. The company aims to transform India into a connected nation by tackling cybersecurity challenges and enabling businesses to meet consumer demands seamlessly. With a focus on employee well-being and growth, BhaiFi fosters a positive working environment where personal and professional development is encouraged. Role Description This is a full-time on-site role for a Customer Success Specialist located in Gurugram. The Customer Success Specialist will be responsible for building strong relationships with customers, ensuring their satisfaction, and providing support for any inquiries or issues they may have regarding the WiFi network. The role involves proactive communication with clients to understand their needs and deliver solutions to enhance their experience. Qualifications Customer service and relationship management skills Strong communication and interpersonal skills Problem-solving and troubleshooting abilities Knowledge of networking and WiFi technologies Ability to work collaboratively in a team environment Experience in B2B SAAS or tech industry is a plus Bachelor's degree in Computer Science, Information Technology, or related field Show more Show less
Company Overview At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences. Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams. We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools. Job Description We are looking for a Customer Success Manager (CSM) who can build strong relationships with clients, ensure high product adoption, handle escalations, upsell effectively, and prepare insightful reports for decision-makers. The ideal candidate is analytical, a great communicator, and has experience working directly with business owners, CTOs, and CEOs. You will work across both our products — BhaiFi and FirewallX — to ensure customer satisfaction, reduce churn, and drive revenue growth through strong account farming. Roles & Responsibilities Serve as the primary point of contact for customers post-onboarding across both BhaiFi and FirewallX. Build and maintain strong relationships with IT Heads, CTOs, and CEOs. Understand customer business goals and ensure alignment with product capabilities. Proactively monitor account health and handle escalations swiftly and empathetically. Deliver regular customer reports with meaningful insights, network performance, compliance updates, and recommendations. Identify upsell opportunities and collaborate with sales to close expansion deals. Track usage, engagement, and feature adoption; drive renewals and minimize churn. Collaborate with product and tech teams to escalate feature requests and bugs. Conduct monthly business reviews (QBRs) and strategy calls with top clients. Requirements Preferred Candidate Profile 2–5 years of experience in Customer Success and Account Management (SaaS preferred). Experience working with SME clients or founders in hospitality, IT, or retail sectors. Excellent communication and presentation skills — able to simplify technical insights for non-tech audiences. Strong analytical mindset — comfortable using Excel, BI tools, or dashboards. Proven experience with upselling or account farming. Empathetic, customer-obsessed, and solution-driven. Prior experience in cybersecurity, networking, or compliance domains is a plus. Qualifications Bachelor's degree in engineering, Business, or relevant field. Certifications in Customer Success and Account Management are a plus. MBA Degree Benefits Perks and Benefits Competitive salary with commission structure. Opportunities for professional development and advancement. Supportive and collaborative work environment promoting work-life balance. Recognition, rewards, and bonuses for top performers. Show more Show less
Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space Show more Show less
Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. Build strong relationships with clients by providing proactive support and addressing their needs efficiently. Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday Show more Show less
Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday – WFH), Sunday – Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses—especially small and medium-sized enterprises (SMEs)—against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands such as Chaayos, Haldirams, OYO, Nykaa, and Third Wave in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space
Company Overview At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences. Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams. We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools. Job Description We are looking for a Customer Success Manager (CSM) who can build strong relationships with clients, ensure high product adoption, handle escalations, upsell effectively, and prepare insightful reports for decision-makers. The ideal candidate is analytical, a great communicator, and has experience working directly with business owners, CTOs, and CEOs. You will work across both our products — BhaiFi and FirewallX — to ensure customer satisfaction, reduce churn, and drive revenue growth through strong account farming. Roles & Responsibilities Serve as the primary point of contact for customers post-onboarding across both BhaiFi and FirewallX. Build and maintain strong relationships with IT Heads, CTOs, and CEOs. Understand customer business goals and ensure alignment with product capabilities. Proactively monitor account health and handle escalations swiftly and empathetically. Deliver regular customer reports with meaningful insights, network performance, compliance updates, and recommendations. Identify upsell opportunities and collaborate with sales to close expansion deals. Track usage, engagement, and feature adoption; drive renewals and minimize churn. Collaborate with product and tech teams to escalate feature requests and bugs. Conduct monthly business reviews (QBRs) and strategy calls with top clients. Requirements Preferred Candidate Profile 2–5 years of experience in Customer Success and Account Management (SaaS preferred). Experience working with SME clients or founders in hospitality, IT, or retail sectors. Excellent communication and presentation skills — able to simplify technical insights for non-tech audiences. Strong analytical mindset — comfortable using Excel, BI tools, or dashboards. Proven experience with upselling or account farming. Empathetic, customer-obsessed, and solution-driven. Prior experience in cybersecurity, networking, or compliance domains is a plus. Qualifications Bachelor's degree in engineering, Business, or relevant field. Certifications in Customer Success and Account Management are a plus. MBA Degree Benefits Perks and Benefits Competitive salary with commission structure. Opportunities for professional development and advancement. Supportive and collaborative work environment promoting work-life balance. Recognition, rewards, and bonuses for top performers.
Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Salary Range: 3 LPA-4.5 LPA Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space
Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off Salary Offered: 3 LPA - 4.5 LPA Experience Required: 1 Year - 3 Years About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–3 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Salary Range: 3 LPA-4.5 LPA Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space
Designation: Network Engineer Location: Gurgaon Working Shift: Monday - Saturday, (Mon- Fri WFO, Sat- WFH, Sudnay- Off) Salary Range: 3 LPA to 4 LPA Experience Required: 1 Year - 3 Year Good English Communication Skills and good knowledge of Networking is required. About Company BhaiFi Networks Private Limited is a leading provider of cutting-edge cybersecurity software solutions, dedicated to safeguarding businesses against evolving digital threats. Our flagship product is a comprehensive hybrid network security and management platform designed specifically for small and medium-sized enterprises (SMEs). BhaiFi offers a wide range of features, including advanced firewall protection, intrusion detection and prevention, secure VPN connectivity, content filtering, and bandwidth management. With BhaiFi, businesses can secure their networks and ensure uninterrupted access to critical applications and services. Job Description We are looking for a skilled and dedicated Network Engineer to join our team. The ideal candidate will have a strong understanding of network design, configuration, and maintenance and will thrive in a dynamic environment requiring hands-on fieldwork and proactive problem-solving. Basic Requirement Strong Communication (In English and Hindi) Empathy Towards Customers Objection Handling Active Listening Problem Explanation Collaboration With Global Clients Customer Satisfaction Transparent Issue Resolution Interpersonal Skills Technical Skills Required Network Design And Configuration Mikrotik Expertise Routing Protocols (TCP/IP, BGP, RIP, IPSEC, NAT, VLAN, VPN, EGP) Network Security (Firewalls, Intrusion Detection/Prevention) WAN, LAN, And WiFi Technologies Network Diagnostic Tools (Packet Sniffing, Performance Monitoring) Scripting Knowledge (Perl, Python, Shell) Field Deployment And Debugging Bandwidth Management Troubleshooting And RCA Analysis Roles and Responsibilities Designing, configuring, implementing, and maintaining dynamic and complex networks. Good command over top routers, switches, and firewalls with proactive security processes. Proactively monitor client networks and resolve issues as per the committed SLAs. Ensuring network best practices are implemented during deployments, audits, and network documentation. Working with the Customer Success team to ensure maximum customer satisfaction in minimum time & transparently sharing the RCA of each issue. Managing and mentoring existing Network Engineering Teams and channel partners across the globe. Procuring network equipment and managing subcontractors involved with network installation. Ready to get his hands directly on field visits for deployment & debugging.
Designation: Network Engineer Location: Gurgaon Working Shift: Monday - Saturday, (Mon- Fri WFO, Sat- WFH, Sunday- Off) Salary Range: 3 LPA to 4 LPA Experience Required: 1 Year - 3 Years Good English Communication Skills and good knowledge of Networking are required. About Company BhaiFi Networks Private Limited is a leading provider of cutting-edge cybersecurity software solutions, dedicated to safeguarding businesses against evolving digital threats. Our flagship product is a comprehensive hybrid network security and management platform designed specifically for small and medium-sized enterprises (SMEs). BhaiFi offers a wide range of features, including advanced firewall protection, intrusion detection and prevention, secure VPN connectivity, content filtering, and bandwidth management. With BhaiFi, businesses can secure their networks and ensure uninterrupted access to critical applications and services. Job Description We are looking for a skilled and dedicated Network Engineer to join our team. The ideal candidate will have a strong understanding of network design, configuration, and maintenance and will thrive in a dynamic environment requiring hands-on fieldwork and proactive problem-solving. Basic Requirement Strong Communication (In English and Hindi) Empathy Towards Customers Objection Handling Active Listening Problem Explanation Collaboration With Global Clients Customer Satisfaction Transparent Issue Resolution Interpersonal Skills Technical Skills Required Network Design And Configuration Mikrotik Expertise Routing Protocols (TCP/IP, BGP, RIP, IPSEC, NAT, VLAN, VPN, EGP) Network Security (Firewalls, Intrusion Detection/Prevention) WAN, LAN, And WiFi Technologies Network Diagnostic Tools (Packet Sniffing, Performance Monitoring) Scripting Knowledge (Perl, Python, Shell) Field Deployment And Debugging Bandwidth Management Troubleshooting And RCA Analysis Roles and Responsibilities Designing, configuring, implementing, and maintaining dynamic and complex networks. Good command over top routers, switches, and firewalls with proactive security processes. Proactively monitor client networks and resolve issues as per the committed SLAs. Ensuring network best practices are implemented during deployments, audits, and network documentation. Working with the Customer Success team to ensure maximum customer satisfaction in minimum time & transparently sharing the RCA of each issue. Managing and mentoring existing Network Engineering Teams and channel partners across the globe. Procuring network equipment and managing subcontractors involved with network installation. Ready to get his hands directly on field visits for deployment & debugging.
Key Responsibilities Lead the development of solutions in Cybersecurity, specializing in Cloud-Firewalls, SIEM/SOAR, and Network and Security Operations. Make architectural and design decisions for the project Guide team members in technical matters and supervise system modifications Establish project specifications and technical direction Delegate tasks, issue feedback, evaluate risks, and resolve conflicts Continuously improve knowledge and skills by researching new technologies and sharing knowledge with the team Mentor junior team members and work with legacy software Requirements Qualifications and Experience Bachelor's degree in computer science, IT, software development, or a related field. Degree in cybersecurity is an added advantage Extensive industry experience, preferably with a background in networking Prefer candidate swith Start-up background. Experience working with Agile methodologies Key Skills and Technologies Proficiency in PHP, Python, and AWS Knowledge of Node.js and Go Strong technical design background Excellent communication skills, both verbal and written Ability to mentor and guide team members Benefits Our Benefits Include: Health Insurance, Performance-Based Bonuses (For Specific Roles), Wellness Programs – Access to mental health support, meditation sessions, and ergonomic workspaces to ensure a healthy and productive work environment, Team Lunches & Celebrations – Regular team lunches, parties, and win celebrations to foster a collaborative and fun work culture.
Job Description: Develop machine learning models for cyber security and networking domain. Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. Should be self-starter and produce impactful outcomes in a start-up environment. Open for technical challenges & hunger for growth Mine and analyze data from company databases to drive optimization and improvement of product development. Develop custom data models and algorithms to apply to data sets. Use predictive modelling to increase and optimize customer experiences, revenue generation. Coordinate with different functional teams to implement models and monitor outcomes. Develop processes and tools to monitor and analyze model performance and data accuracy. Key Responsibilities: Lead and manage a cross-functional team of engineers and data scientists in the re-engineering of our network security and management products using AI-driven solutions Collaborate with product managers and stakeholders to define project goals, objectives, and deliverables Architect, design, and implement cutting-edge AI solutions to enhance network security, optimize management processes, and improve product performance Oversee the development and deployment of AI models, algorithms, and data pipelines while ensuring scalability, reliability, and security Communicate progress, challenges, and solutions effectively to senior management and stakeholders Requirements Qualifications : Bachelor’s degree in Engineering with 4 to 5 years of experience in AI/ML Experience working with machine learning models for threat intelligence, anomaly detection Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks. Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications. Should be proficient in TensorFlow, PyTorch, Keras and Natural Language Processing (NLP) is essential. Excellent written and verbal communication skills for coordinating across teams. A drive to learn and master new technologies and techniques. Benefits Our Benefits Include: Health Insurance, Performance-Based Bonuses (For Specific Roles), Wellness Programs – Access to mental health support, meditation sessions, and ergonomic workspaces to ensure a healthy and productive work environment, Team Lunches & Celebrations – Regular team lunches, parties, and win celebrations to foster a collaborative and fun work culture.
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built. Requirements Key Responsibilities: Manage and oversee the daily operations of the customer support team. Develop and implement customer service policies and procedures. Monitor team performance and provide coaching, training, and mentorship. Handle escalated customer complaints and issues, ensuring swift resolution. Collaborate with cross-functional teams to improve overall customer experience. Analyze customer support metrics and prepare reports for management review. Lead by example, fostering a positive and collaborative team environment. Requirements: Bachelor's degree in business administration, Computer Science, or related field (preferred). Minimum 4-5 years of experience in customer support, with at least 1–2 years in a managerial role, preferably within the IT or SaaS industry. Strong leadership and interpersonal skills with a focus on team development. Excellent communication and problem-solving abilities. Ability to work effectively under pressure in a fast-paced environment. Experience with CRM software and customer support tools. Benefits Benefits Daily Meditation & Weekly Gratitude Practice Comprehensive Health & Wellness Support Business Travel Reimbursement
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built. Requirements We are looking for a dynamic Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess a strong communication and technical background. Key Responsibilities: Handle customer queries via calls and emails, ensuring timely resolutions and client satisfaction. Build strong relationships with clients by providing proactive support and addressing their needs efficiently. Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. The role is for a Customer Support Executive. You’ll be the first point of contact for our clients. Your main responsibilities will include responding to service-related queries, resolving technical issues with the help of our tech team, and ensuring customers have a smooth support experience. Benefits Benefits Daily Meditation & Weekly Gratitude Practice Comprehensive Health & Wellness Support Business Travel Reimbursement
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built. Requirements We are looking for a skilled and dedicated Network Field Engineer to join our team. The ideal candidate will have a strong understanding of network design, configuration, and maintenance and will thrive in a dynamic environment requiring hands-on fieldwork and proactive problem-solving. ROLES AND RESPONSIBILITIES: Designing, configuring, implementing, and maintaining dynamic and complex networks. Good command of top routers, switches, and firewalls with proactive security processes. Proactively monitor client networks and resolve issues as per the committed SLAs. Ensuring network best practices are implemented during deployments, audits, and network documentation. Working with the Customer Success team to ensure maximum customer satisfaction in minimum time & transparently sharing the RCA of each issue. Managing and mentoring the existing Network Engineering Team and channel partners across the globe. Procuring network equipment and managing subcontractors involved with network installation. Ready to get his hands directly in field visits for deployment & debugging. Requirements Strong communication skills. Should have the ability to empathise with the customer, handle objections & effectively communicate issues to Indian/Global clients and partners. Must have a strong understanding of Mikrotik. Strong understanding of Communication and Routing Protocols like TCP/IP, Subnetting, VLAN, IPSEC, NAT, VPN, BGP, RIP, EGP, etc. Familiarity with at least one of these: Perl, Python, or Shell Script. Expertise in network diagnostic tools and commands to monitor network performance and bottlenecks WAN, LAN & WiFi technologies like WiFi Congestion, Single-band vs Dual-band, and Frequency. Packet Sniffing, etc. Problem-solving Skills: The candidate should have the ability to accurately assess a situation and arrive at a solution in the customer's interest. Readiness for the visit to the client site for regular checks and troubleshooting. Benefits Daily Meditation & Weekly Gratitude Practice Comprehensive Health & Wellness Support Business Travel Reimbursement
You will be leading the development of solutions in Cybersecurity, with a focus on Cloud-Firewalls, SIEM/SOAR, and Network and Security Operations. This involves making architectural and design decisions for the project, guiding team members in technical matters, and supervising system modifications. You will also be responsible for establishing project specifications and technical direction, delegating tasks, providing feedback, evaluating risks, and resolving conflicts. Continuously improving your knowledge and skills through research on new technologies and sharing this knowledge with the team is a key aspect of the role. Additionally, mentoring junior team members and working with legacy software will be part of your responsibilities. To qualify for this position, you should have a Bachelor's degree in computer science, IT, software development, or a related field. A degree in cybersecurity would be an added advantage. Extensive industry experience, particularly in networking, is preferred. Candidates with a background in Start-ups are highly desirable, along with experience working with Agile methodologies. Your proficiency in PHP, Python, and AWS, along with knowledge of Node.js and Go, will be essential for this role. A strong technical design background, excellent communication skills (both verbal and written), and the ability to mentor and guide team members are also required. As part of our team, you will enjoy benefits such as Health Insurance, Performance-Based Bonuses (For Specific Roles), Wellness Programs including access to mental health support, meditation sessions, and ergonomic workspaces for a healthy and productive work environment. Team Lunches & Celebrations are also organized regularly to foster a collaborative and fun work culture.,
You will be responsible for developing machine learning models for the cyber security and networking domain in a start-up environment. You will collaborate with stakeholders across the organization to identify opportunities for utilizing company data to drive business solutions. Your role will involve mining and analyzing data from company databases to optimize product development. You will need to develop custom data models and algorithms and apply predictive modeling techniques to enhance customer experiences and revenue generation. Additionally, you will work with different functional teams to implement models, monitor outcomes, and develop processes/tools to analyze model performance and data accuracy. As a key responsibility, you will lead and manage a cross-functional team of engineers and data scientists in re-engineering network security and management products using AI-driven solutions. You will collaborate with product managers and stakeholders to define project goals and deliverables. Your tasks will include architecting, designing, and implementing cutting-edge AI solutions to enhance network security, optimize management processes, and improve product performance. You will oversee the development and deployment of AI models, algorithms, and data pipelines, ensuring scalability, reliability, and security. Effective communication of progress, challenges, and solutions to senior management and stakeholders will be crucial. To qualify for this role, you should hold a Bachelor's degree in Engineering with 4 to 5 years of experience in AI/ML. You must have experience working with machine learning models for threat intelligence and anomaly detection. Knowledge of various machine learning techniques, advanced statistical concepts, and proficiency in TensorFlow, PyTorch, Keras, and Natural Language Processing (NLP) is essential. Strong communication skills for effective coordination across teams and a drive to learn and master new technologies are required. The benefits offered for this position include health insurance, performance-based bonuses (for specific roles), wellness programs, access to mental health support, meditation sessions, ergonomic workspaces, team lunches, and celebrations to promote a healthy and collaborative work environment.,
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi : https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built. Requirements Key Responsibilities: Lead the development and implementation of machine learning models for network security applications Oversee data analysis processes and create advanced visualizations to communicate insights Guide model selection, training, and validation procedures Develop algorithms for real-time forecasting and predictions Manage project timelines, resources, and deliverables Collaborate with and mentor the Data Engineer and ML/LLM Developer Communicate project progress and results to stakeholders Required Skills: Bachelor’s or master’s degree in computer science, Software Engineering, or advanced degree in Computer Science, Statistics, or related field 5-7 years of experience in data science, with at least 2 years in a leadership role Experience in network security or cybersecurity Knowledge of time series analysis and anomaly detection techniques Familiarity with graph analytics and network analysis Expertise in Python and R for data analysis and modelling Proficiency in machine learning libraries (scikit-learn, TensorFlow, PyTorch) Strong knowledge of statistical analysis and probability theory Experience with big data technologies (Hadoop ecosystem, Spark) Proficiency in SQL and NoSQL databases Strong data visualization skills (Matplotlib, Seaborn, Plotly, Tableau) Experience with version control systems (Git) Knowledge of data privacy and security best practices Experience with deep learning models for sequence data Understanding of DevOps practices and CI/CD pipelines Familiarity with containerization technologies (Docker, Kubernetes) Project management experience (Agile methodologies preferred) Benefits Daily Meditation & Weekly Gratitude Practice Comprehensive Health & Wellness Support Business Travel Reimbursement