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BhaiFi - Reimagining Networks
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Customer Support Executive

Customer Support Executive

BhaiFi - Reimagining Networks

1 - 2 years

0 Lacs

Gurugram Haryana India

Posted:1 month ago| Platform:

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Skills Required

support networks ai cybersecurity lean network security management firewall vpn onboarding communication resolve drive crm networking service

Work Mode

On-site

Job Type

Full Time

Job Description

BhaiFi Networks Private Limited

is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams.We offer two flagship products:

BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai
FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai

With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built.

Requirements

We are looking for a dynamic Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess a strong communication and technical background.Key Responsibilities:

Handle customer queries via calls and emails, ensuring timely resolutions and client satisfaction.
Build strong relationships with clients by providing proactive support and addressing their needs efficiently.
Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups.
Collaborate with internal teams to resolve technical challenges and escalate complex issues when required.
Regularly collect customer feedback to identify improvement areas and drive customer support.

Qualifications:

1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred.
Strong verbal and written communication skills in English.
Proficiency in using customer support or CRM tools for managing client relationships.
A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach.

The role is for a Customer Support Executive.

You’ll be the first point of contact for our clients. Your main responsibilities will include responding to service-related queries, resolving technical issues with the help of our tech team, and ensuring customers have a smooth support experience.

Benefits

Daily Meditation & Weekly Gratitude Practice
Comprehensive Health & Wellness Support
Business Travel Reimbursement

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Customer Support Executive