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BhaiFi - Reimagining Networks
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Customer Support Manager

Customer Support Manager

BhaiFi - Reimagining Networks

4 - 5 years

0 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform:

Apply

Skills Required

support networks ai cybersecurity lean network security management firewall vpn service coaching training swift analyze metrics reports collaborative saas leadership development communication crm software

Work Mode

On-site

Job Type

Full Time

Job Description

BhaiFi Networks Private Limited

is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams.We offer two flagship products:

BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai
FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai

With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built.

Requirements

Key Responsibilities:

Manage and oversee the daily operations of the customer support team.
Develop and implement customer service policies and procedures.
Monitor team performance and provide coaching, training, and mentorship.
Handle escalated customer complaints and issues, ensuring swift resolution.
Collaborate with cross-functional teams to improve overall customer experience.
Analyze customer support metrics and prepare reports for management review.
Lead by example, fostering a positive and collaborative team environment.

Requirements:

Bachelor's degree in business administration, Computer Science, or related field (preferred).
Minimum 4-5 years of experience in customer support, with at least 1–2 years in a managerial role, preferably within the IT or SaaS industry.
Strong leadership and interpersonal skills with a focus on team development.
Excellent communication and problem-solving abilities.
Ability to work effectively under pressure in a fast-paced environment.
Experience with CRM software and customer support tools.

Benefits

Daily Meditation & Weekly Gratitude Practice
Comprehensive Health & Wellness Support
Business Travel Reimbursement

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Customer Support Manager