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Hexaware Technologies
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Customer Service Domestic Non Voice Supervisor-BPS

Customer Service Domestic Non Voice Supervisor-BPS

Hexaware Technologies

5 - 8 years

2 - 6 Lacs

coimbatore

Posted:2 weeks ago| Platform:

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Skills Required

inbound workforce management domestic customer centric telephony browsing team management process efficiency customer service customer care process improvement customer support java value added services outbound linux voip telecom demonstration sip

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education Mandatory:

Graduates from any stream Desirable:

Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers.

Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager

Prior experience in managing excellent customer centricity is desired Experience

Minimum of 2 years as an Assistant Manager

Needs to be high on responsibility and ownership

Should have managed multiple processes and ensured delivery within timelines

Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost

Extensive experience with telephony and workforce management software programs

Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model

Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;

Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities

A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization Technical Competencies:

Ensure ownership for workplace (resolution of all admin, tech issues, etc.)

Enable people to excel through grooming and regular feedback

Derive valuable insights for improvement through innovation

Set up and sustain a robust quality and training framework within teams

Increase people engagement, ensure communication and feedback

Value Added Services /process improvement leading to business benefits

Ensure robust risk and compliance practices maintained

Participate in selection process to ensure the right talent is selected in a timely manner

Ensure transparency and adequate communication across all levels

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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Customer Service Domestic Non Voice Supervisor-BPS