Customer Service Assistant

A Customer Service Assistant is a frontline professional working within the customer support or customer experience teams of an organization. They handle customer interactions across various communication channels, aiming to provide excellent service, resolve issues, and maintain positive relationships between the company and its customers.

1. Overview

• Act as the first point of contact for customers.
• Provide timely and accurate information about products, services, and company policies.
• Resolve customer inquiries, complaints, and issues proficiently.
• Facilitate order processing and follow-up.

2. Key Responsibilities

• Respond to Customer Inquiries:
• Handling questions regarding products, services, pricing, and policies via phone, email, live chat, social media, or in person.
• Issue Resolution:

Address complaints effectively to ensure customer satisfaction, including processing returns, refunds, or resolving billing discrepancies.

• Order Management:

Taking orders, entering them into systems, tracking shipments, and updating customers on order status.Maintaining detailed records of customer interactions and updating customer information in CRM systems.Identifying opportunities to suggest additional products or services that benefit customers.Gathering and communicating customer feedback to relevant departments for service improvement.Working with internal teams such as sales, marketing, and technical support to provide seamless customer service.Scheduling appointments, managing payments, and performing clerical tasks when required.3. Required Skills and Qualifications

• Record Keeping:
• Upselling and Cross-Selling:
• Feedback Collection:
• Collaboration:
• Administrative Duties:

Soft Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Strong problem-solving abilities.
• Patience and the ability to manage difficult interactions.
• Attention to detail and accuracy.
• Multitasking capabilities.
• Friendly and professional demeanor.

Technical Skills:

• Proficiency with computers and CRM software
• Familiarity with help desk tools
• Use of communication platforms
• Ability to navigate order and inventory management systems
• Knowledge of social media management tools

Job Types: Full-time, Permanent

Pay: ₹15,086.00 - ₹20,797.76 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7909821294