Customer Service Assistant

We are a leading battery manufacturing company, committed to delivering high-quality products and excellent customer service. We are looking for a Customer Service Associate to join our Kolkata office and be the first point of contact for our customers.

Key Responsibilities:

• Receive and manage all inquiry calls efficiently.
• Keep proper follow-ups using CRM software.
• Coordinate with the service and marketing teams.
• Handle inbound inquiries, provide product/service information, and resolve customer queries.
• Schedule follow-ups and maintain regular communication with leads.
• Maintain call logs, CRM entries, and daily reporting to the manager.

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle calls professionally and build good customer relationships.
• Comfortable using CRM tools for follow-ups and reporting.
• Self-motivated, target-driven, and proactive in approach.

Prior experience in customer service/tele-calling will be an added advantage.

Perks & Benefits:

• Fixed salary with incentives for performance.
• Opportunity to work with a growing and dynamic company.
• Learning and career growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹120,000.00 - ₹144,000.00 per year

Work Location: In person