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Illicium Motors Private Limited
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Customer Service Assistant

Customer Service Assistant

Illicium Motors Private Limited

0 years

1 Lacs

salt lake kolkata west bengal

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

microsoft excel customer service english bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are a leading battery manufacturing company, committed to delivering high-quality products and excellent customer service. We are looking for a Customer Service Associate to join our Kolkata office and be the first point of contact for our customers.

Key Responsibilities:

Receive and manage all inquiry calls efficiently.
Keep proper follow-ups using CRM software.
Coordinate with the service and marketing teams.
Handle inbound inquiries, provide product/service information, and resolve customer queries.
Schedule follow-ups and maintain regular communication with leads.
Maintain call logs, CRM entries, and daily reporting to the manager.

Requirements:

Strong communication and interpersonal skills.
Ability to handle calls professionally and build good customer relationships.
Comfortable using CRM tools for follow-ups and reporting.
Self-motivated, target-driven, and proactive in approach.

Prior experience in customer service/tele-calling will be an added advantage.

Perks & Benefits:

Fixed salary with incentives for performance.
Opportunity to work with a growing and dynamic company.
Learning and career growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹120,000.00 - ₹144,000.00 per year

Work Location: In person

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