Customer Service Assistant

As a Kiosk Attendant, your role will involve ensuring the smooth operation, safety, and comfort of passengers booking App-cabs from the Airport, while providing excellent customer service. Your exceptional interpersonal skills, adaptability, and commitment to passenger safety will be key in excelling in this position. **Key Responsibilities:** - Greet passengers and assist them in finding their booked vehicles. - Ensure a seamless booking and onboarding experience for passengers. - Provide assistance to passengers during unforeseen situations. - Address customer inquiries and resolve issues in a timely manner. - Collaborate with drivers to ensure the smooth operation of the service. - Stay updated on company procedures and policies. - Offer special assistance to elderly or disabled passengers. **Qualifications Required:** - Preferably certified in Aviation or Hospitality Management. - Previous experience in Airport Customer service is preferred. - Excellent communication and interpersonal skills. - Ability to remain calm and composed under pressure and conflict situations. - Fluent in English, Hindi, and Marathi. - Physically fit with a pleasant personality. Please note: You will be working full-time in a rotational shift schedule with shift allowance. The ideal candidate should have completed Higher Secondary (12th Pass) education and have at least 1 year of total work experience, preferably in customer service. Proficiency in English is required, while knowledge of Marathi is preferred. Your work location will be in person. For further details or queries, please reach out to Moumita (HR) at 9123006906. As a Kiosk Attendant, your role will involve ensuring the smooth operation, safety, and comfort of passengers booking App-cabs from the Airport, while providing excellent customer service. Your exceptional interpersonal skills, adaptability, and commitment to passenger safety will be key in excelling in this position. **Key Responsibilities:** - Greet passengers and assist them in finding their booked vehicles. - Ensure a seamless booking and onboarding experience for passengers. - Provide assistance to passengers during unforeseen situations. - Address customer inquiries and resolve issues in a timely manner. - Collaborate with drivers to ensure the smooth operation of the service. - Stay updated on company procedures and policies. - Offer special assistance to elderly or disabled passengers. **Qualifications Required:** - Preferably certified in Aviation or Hospitality Management. - Previous experience in Airport Customer service is preferred. - Excellent communication and interpersonal skills. - Ability to remain calm and composed under pressure and conflict situations. - Fluent in English, Hindi, and Marathi. - Physically fit with a pleasant personality. Please note: You will be working full-time in a rotational shift schedule with shift allowance. The ideal candidate should have completed Higher Secondary (12th Pass) education and have at least 1 year of total work experience, preferably in customer service. Proficiency in English is required, while knowledge of Marathi is preferred. Your work location will be in person. For further details or queries, please reach out to Moumita (HR) at 9123006906.