Company Description KOMPANERO is a brand of leather bags with a distinctive weathered look, vintage appeal, and contemporary design. The brand is inspired by the concept of leather being a timeless companion. Each Kompanero bag is handcrafted, piece-dyed, and individually distressed to create a unique and inimitable product. Role Description This is a full-time on-site role for a Sales Associate located in Mumbai. The Sales Associate will be responsible for customer interactions, promoting and selling Kompanero products, providing product knowledge, handling transactions, and maintaining store cleanliness and organization. Qualifications Strong communication and interpersonal skills Sales and customer service experience Knowledge of leather goods and fashion accessories Ability to work in a fast-paced retail environment Attention to detail and organizational skills Fluency in local languages for effective customer engagement Previous experience in a similar role is a plus High school diploma or equivalent Show more Show less
WE ARE HIRING! Job Title: Customer Care Executive Brand: Kompanero Location: Kolkata We are seeking a Customer Care Executive who can represent the Kompanero brand with professionalism and warmth. The ideal candidate should be fluent in English, possess excellent communication skills, and be able to handle our niche clientele with the utmost courtesy and care. Basic knowledge of MS Excel is required for maintaining records and reporting. Key responsibilities: · Handle inbound and outbound customer calls, emails, and messages with professionalism and politeness. · Understand customer needs, provide product information, and resolve queries effectively. · Manage order-related concerns (tracking, returns, exchanges, etc.) with accuracy and empathy. · Ensure customer satisfaction and maintain long-term relationships with clients. · Maintain and update customer records and service reports in MS Excel. · Coordinate with internal teams (logistics, sales, store teams) to ensure smooth customer experience. Requirements: · Fluency in English (both spoken and written) is mandatory. · Prior experience in customer service or hospitality (preferred). · Basic working knowledge of MS Excel (data entry, record-keeping, reporting). · Strong problem-solving attitude and ability to remain calm under pressure. · Graduate or equivalent qualification.