Customer Service Assistant

Role Overview: As a Customer Support Representative at Aveda, a leading company in Mohali, Punjab, you will play a crucial role in assisting customers with their inquiries, addressing concerns, and ensuring a positive experience. Your responsibilities will include handling inbound and outbound calls, providing clear information about products/services, resolving issues efficiently, and maintaining detailed records of customer interactions. Your excellent communication skills in English and Hindi, along with strong problem-solving abilities, will be essential in delivering top-notch customer support. Key Responsibilities: - Handle inbound and outbound calls from customers - Provide clear information about products/services - Resolve customer issues efficiently - Maintain detailed records of customer interactions Qualifications Required: - Minimum of 6 months of experience in customer support, preferably in a domestic calling process - Positive attitude and customer-centric approach - Ability to multitask and manage time effectively - Basic computer knowledge including familiarity with MS Office and CRM systems Additional Details: In return, Aveda offers a competitive salary, opportunities for growth within the company, and a positive and supportive work environment. Additionally, you will be provided with health insurance and access to the Provident Fund. The job is full-time and permanent, with a day shift and morning shift schedule at the company's physical location in Mohali. If you are excited about the prospect of joining our team and making a difference in customer satisfaction, please reach out to us at +91 6283263585 or email us at Chawi_choudhary@jcbl.com. We look forward to speaking with you and discussing how you can contribute to our mission of delivering exceptional customer support.,