Customer Retention Executive - Airtel Process (Inbound Process)

0 - 5 years

1 - 3 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

Process:

Location:

We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers.

Key Responsibilities:

  • Handle outbound/inbound customer calls related to retention.
  • Address and resolve customer concerns to ensure continued service.
  • Convince customers to continue using Airtel services by highlighting benefits and solutions.
  • Maintain records of customer interactions and follow-ups.
  • Achieve daily and weekly targets as defined by the operations team.

Requirements:

  • Education: Minimum HSC (12th pass)
  • Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred)
  • Communication:

    Average to Good English communication skills

Job Details:

  • Salary: Upto 16K inhand
  • Shifts: Day Rotational Shifts
  • Week Off: Rotational Off
  • Interview Rounds: HR Round Operations Round
  • Work Location: Ghansoli / Mahape, Navi Mumbai

Why Join Us?

  • Work with one of India's top telecom brands Airtel
  • Friendly and professional work environment
  • Great opportunity to begin or grow your career in BPO/Telecom sector

Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below)

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