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0.0 - 5.0 years

2 - 4 Lacs

chennai

Work from Office

Job Title: Associate Sales Consultant Company: Policybazaar.com Location: Chennai Experience: Freshers and Experienced can apply Education: UG,PG & Diploma Job Type: Full Time Industry: Insurance / Fintech Functional Area: Sales / Business Development Role Category: Tele Sales / Field Sales Salary: 2.55 LPA 4.00 LPA + Unlimited Incentives Job Description: Policybazaar.com is hiring Associate Sales Consultants for our Chennai office! If you're enthusiastic about sales and looking for growth in the booming fintech/insurance industry, this is the right opportunity for you. Roles and Responsibilities: Assist customers in buying insurance/financial products over the phone. Understand customer needs and recommend suitable plans. Achieve assigned daily, weekly, and monthly sales targets. Handle leads, follow up, and close sales efficiently. Ensure accuracy, productivity, and a great customer experience. Coordinate with internal teams as needed. Key Skills: Good communication in English and Tamil Confident, persuasive, and target-driven Quick learner with basic computer skills Team player with a sales mindset What We Offer: Fixed Day Shift 6-day working with 1 rostered weekly off Unlimited incentives based on performance Group Medical Coverage (GMC) Great work environment & career growth Gratuity as per applicable law Eligibility: 12th Pass / Graduate Freshers & Experienced candidates welcome Must be based in or ready to relocate to Chennai Salary: 2.55 LPA to 4.00 LPA + Attractive Incentives Contact Details: HR Dinesh J +91 9489210240 Apply now and build your career with Indias largest online insurance platform – Policybazaar.com! Role: Telesales Industry Type: Insurance Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales

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0.0 - 1.0 years

2 - 3 Lacs

noida, ghaziabad, delhi / ncr

Work from Office

100+ Voice Process Opportunities are available for a TOP MNC located Noida. No of Positions: 150 ---------------------- Salary: 19K in hand Graduates & Undergraduates can apply Freshers & Experienced candidates can apply. Comfortable Shifts. Should have good language proficiency. Job location: Sector 128 , Noida. CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

Posted 7 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 7.5lks Two way transport call aditi@7795311459 call pooja@9886112704 call manish@7848820049 call renuka@7483101122

Posted 8 hours ago

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6.0 - 11.0 years

3 - 7 Lacs

hyderabad

Work from Office

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Must Knows-English and Telugu Perks and benefits Salary no constraint for suitable candidate

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9.0 - 14.0 years

7 - 13 Lacs

visakhapatnam, hyderabad, bengaluru

Work from Office

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

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1.0 - 6.0 years

2 - 4 Lacs

chennai

Work from Office

Job Title: Associate Sales Consultant Company: Policybazaar.com Location: Chennai Experience: Freshers and Experienced can apply Education: UG,PG & Diploma Job Type: Full Time Industry: Insurance / Fintech Functional Area: Sales / Business Development Role Category: Tele Sales / Field Sales Salary: 2.55 LPA 4.00 LPA + Unlimited Incentives Job Description: Policybazaar.com is hiring Associate Sales Consultants for our Chennai office! If you're enthusiastic about sales and looking for growth in the booming fintech/insurance industry, this is the right opportunity for you. Roles and Responsibilities: Assist customers in buying insurance/financial products over the phone. Understand customer needs and recommend suitable plans. Achieve assigned daily, weekly, and monthly sales targets. Handle leads, follow up, and close sales efficiently. Ensure accuracy, productivity, and a great customer experience. Coordinate with internal teams as needed. Key Skills: Good communication in English and Tamil Confident, persuasive, and target-driven Quick learner with basic computer skills Team player with a sales mindset What We Offer: Fixed Day Shift 6-day working with 1 rostered weekly off Unlimited incentives based on performance Group Medical Coverage (GMC) Great work environment & career growth Gratuity as per applicable law Eligibility: 12th Pass / Graduate Freshers & Experienced candidates welcome Must be based in or ready to relocate to Chennai Salary: 2.55 LPA to 4.00 LPA + Attractive Incentives Contact Details: HR Dinesh J +91 9489210240 Apply now and build your career with India’s largest online insurance platform – Policybazaar.com!

Posted 2 days ago

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4.0 - 9.0 years

3 - 5 Lacs

noida, ghaziabad, delhi / ncr

Work from Office

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Posted 3 days ago

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1.0 - 4.0 years

3 - 4 Lacs

mohali

Work from Office

Key Responsibilities: Ability to seamlessly manage conflicts. Proficiency in MS Excel required. Self-motivator Positive attitude & Flexible Ability to perform with minimum supervision Excellent communication and interpersonal skills Education & Experience: Minimum 1 year of experience as a Quality Analyst/Quality Auditor/Call Auditor. Positive attitude Flexible & Aggressive Excellent communication skills (Spoken and Written) Work independently with little supervision in a fast-paced agency environment Goal oriented; have a burning desire to be successful Graduate in any field or higher education is a plus Strong work ethic Comfortable working in a fast-paced, rapidly changing environment Must have a reliable internet connection Must have a demonstrated ability to work within tight deadlines. Willing to work in night shifts Benefits & Perks: 1. Incentives* 2. Monetary Awards* 3. 5-Year Retention Bonus 4. Referral Policy* 5. Internet Reimbursement* 6. Router UPS Reimbursement* 7. Term Life Insurance 8. Accidental Insurance 9. Group Medical Insurance (Family Floater) 10. On-call doctor support 11. COVID Protocols 12. Sodexo Benefit 13. Leave Policy 14. EWAP - Employee Wellbeing and Assistance Program 15. NPS - National Pension Scheme 16. LTA Leave Travel allowance 17. Leave Encashment 18. Bank Assistance 19. Employee's State Insurance* 20. Gratuity 21. Provident Fund 22. Cab facility *Admissibility of the benefit may vary commensurate the department, designation, and role.

Posted 3 days ago

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2.0 - 3.0 years

3 - 3 Lacs

mumbai suburban, india

Work from Office

•Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency. •Track and update daily D2C orders, 100% accuracy in dispatches and deliveries. •Assist in implementing pricing checks and discounts on the website. Required Candidate profile •2+ years of experience in D2C/e-commerce customer support or operations. •Excellent written and verbal communication skills. •Tech-savvy with ability to quickly learn and adapt to new tools.

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9.0 - 14.0 years

7 - 13 Lacs

visakhapatnam, hyderabad, bengaluru

Work from Office

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 7.5lks Two way transport call aditi@7795311459 call pooja@9886112704 call manish@7848820049 call renuka@7483101122

Posted 3 days ago

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0.0 - 2.0 years

0 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

Posted 4 days ago

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0.0 - 1.0 years

0 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Answer incoming calls and address customer queries Provide product/service information clearly Record call details and maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Monthly Incentives

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call Renuka@7795311104 call Anusha@7815982900 call Harshitha@7848820045 call mayur@9343402211 call misha@7848820042 call aditi@7795311459

Posted 5 days ago

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4.0 - 9.0 years

3 - 5 Lacs

chennai

Work from Office

MIN 1 yrs exp as Collections Team Leader on paper Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must- Fluent in Hindi Immediate Joiner Required Candidate profile Call / Whatsapp CV Amit 8178259405/Neha 8287267407 if you have MIN 1 yrs exp as Collections Team Leader on paper and are fluent in Hindi

Posted 6 days ago

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0.0 - 5.0 years

2 - 5 Lacs

kolkata

Work from Office

Key Skills Required:- Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail - Work with a globally renowned American MNC Required Candidate profile Desired Profile - Candidates should be comfortable with night shifts from office Candidates should be immediate joiners UG/Grad/PG all are welcome Experienced and Freshers both can apply

Posted 6 days ago

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9.0 - 14.0 years

7 - 13 Lacs

visakhapatnam, hyderabad

Work from Office

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Posted 6 days ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call Renuka@7795311104 call Harshitha@7848820045 call mayur@9343402211 call misha@7848820042 call aditi@7795311459

Posted 6 days ago

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2.0 - 6.0 years

0 Lacs

kozhikode, kerala

On-site

We are seeking a highly experienced customer support professional proficient in handling calls and chat. Fluency in English is required, while proficiency in Hindi is a must. The ideal candidate should be dedicated, experienced, and possess a Bachelor's degree, which is advantageous. This is a full-time position based in Kozhikode, Kerala. The candidate should be available for immediate joining. Qualifications: - Education: Bachelor's degree preferred - Experience: Minimum 2 years of experience in customer support via calls and chat preferred - Language skills: Proficiency in English and Hindi preferred Application Deadline: 30/08/2025 Expected Start Date: 30/08/2025,

Posted 6 days ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call Renuka@7795311104 call Harshitha@7848820045 call mayur@9343402211 call aditi@7795311459

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call Renuka@7795311104 call manish@7848820049 call mayur@9343402211 call aditi@7795311459

Posted 1 week ago

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9.0 - 14.0 years

7 - 16 Lacs

pune

Work from Office

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

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1.0 - 3.0 years

0 - 0 Lacs

nagapattinam

On-site

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills.

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4.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

As a part of Wealth Management at Goldman Sachs, you will play a crucial role in assisting clients and customers worldwide in achieving their financial objectives. Our wealth management services, led by advisors, offer financial planning, investment management, banking, and comprehensive advice to a diverse clientele, including ultra-high net worth individuals, high net worth individuals, family offices, foundations, endowments, corporations, and their employees. Additionally, our direct-to-consumer platform provides digital solutions for saving and investing. Our focus on people, clients, cutting-edge technology, data, and design drives the growth and success of our Wealth Management division. Joining Marcus by Goldman Sachs, our direct-to-consumer business, means being a part of a team that blends the innovative spirit of a start-up with over 150 years of experience. We cater to millions of customers across various products by leveraging innovative design, data analytics, engineering, and other core capabilities to offer powerful and transparent tools and products. Your responsibilities will include being well-versed in policies and procedures across all supported lines of business, conducting internal quality and compliance audits on phone calls and case work completed by operations teams, providing professional coaching and feedback to enhance performance, analyzing data from audits to assist in developing corrective actions and training plans, leading calibration sessions for consistent scoring, conducting meetings with management and stakeholders, and making recommendations for training improvements based on evaluation findings. For internal candidates, the basic qualifications include a tenure of at least 12 months in the role, a track record of above-average call metrics, self-management skills, adaptability to business changes, knowledge of policies and procedures, ability to influence team culture positively, project management abilities, and proficiency in Microsoft Office. External candidates should possess a minimum of 3.5 years of experience in call and case monitoring, knowledge of banking regulations, self-management skills, adaptability to change, ability to quickly grasp policies and procedures, positive impact on team culture, experience in providing clear coaching and feedback, and intermediate Excel knowledge. At Goldman Sachs, we are dedicated to utilizing our resources to help clients, shareholders, and communities grow. Our commitment to diversity, inclusion, professional growth, and personal development is evident through various training, networking, wellness, and personal finance programs. We strive to provide equal opportunities for all individuals within our firm and are dedicated to accommodating candidates with special needs or disabilities during the recruitment process.,

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4.0 - 9.0 years

0 - 0 Lacs

chennai

Remote

Responsibilities Manage and coordinate executive schedules, appointments, and travel arrangements. Handle and prioritize all incoming and outgoing correspondence (emails, phone calls, and mail). Organize meetings, prepare agendas, and ensure all required materials are ready. Assist in preparing reports, presentations, and data analysis. Maintain office supplies and oversee general office operations. Coordinate with internal teams and external stakeholders as required. Provide administrative support to the executive team and perform additional tasks as assigned. Qualifications Graduate in any discipline. Female candidates preferred. Prior experience in a similar role is desirable. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. High integrity and professionalism in handling confidential information. Proficiency in Microsoft Office Suite and office management tools. Ability to work independently and collaboratively within a team. Note: This is a contractual role for 6 months.

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Exploring Call Jobs in India

The call center industry in India has experienced significant growth in recent years, with many companies outsourcing their customer service operations to the country. This has created a high demand for call professionals across various industries. If you are considering a career in the call center industry in India, here are some key insights to help you navigate the job market effectively.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for call professionals in India varies depending on experience level. Entry-level roles typically start at INR 2-3 lakhs per annum, while experienced professionals can earn up to INR 8-10 lakhs per annum or more.

Career Path

In the call center industry, a typical career path may include roles such as Customer Service Representative, Team Leader, Operations Manager, and ultimately, Call Center Manager. With experience and additional training, professionals can progress to higher leadership positions within the organization.

Related Skills

In addition to strong communication and interpersonal skills, call professionals in India are often expected to have proficiency in customer service software, knowledge of the products or services being offered, and the ability to handle high-stress situations effectively.

Interview Questions

  • What motivated you to apply for this call center role? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a time when you exceeded customer expectations? (medium)
  • How do you prioritize and manage your workload in a fast-paced call center environment? (medium)
  • How do you stay motivated during long shifts or challenging calls? (basic)
  • Can you explain a situation where you had to escalate a customer issue to a supervisor? (medium)
  • How do you handle multiple calls simultaneously while ensuring quality service? (advanced)
  • What strategies do you use to de-escalate a tense situation with a customer? (medium)
  • How do you ensure accuracy and efficiency in documenting customer interactions? (basic)
  • How do you handle technical issues or challenges while assisting customers over the phone? (medium)
  • Describe a time when you had to collaborate with team members to resolve a customer issue. (medium)
  • How do you maintain a positive attitude and energy level throughout your shift? (basic)
  • Can you walk me through your approach to upselling or cross-selling products/services to customers? (medium)
  • How do you handle feedback or constructive criticism from supervisors or quality assurance teams? (basic)
  • What steps do you take to ensure data privacy and security while handling customer information? (medium)
  • How do you adapt your communication style when interacting with customers from different cultural backgrounds? (medium)
  • Can you provide an example of a time when you had to follow strict compliance guidelines while assisting a customer? (medium)
  • How do you handle situations where you are unable to provide an immediate solution to a customer's problem? (medium)
  • What do you consider the most important qualities for a successful call center professional? (basic)
  • Describe a time when you had to quickly learn and adapt to a new product or service offering. (medium)
  • How do you prioritize empathy and understanding in your interactions with customers? (basic)
  • Can you give an example of a time when you successfully turned a dissatisfied customer into a loyal advocate for the company? (advanced)
  • How do you handle personal stress and burnout in a high-pressure call center environment? (medium)
  • What do you see as the biggest challenges facing call center professionals today, and how do you navigate them? (advanced)

Closing Remark

As you explore job opportunities in the call center industry in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric mindset during the interview process. With the right preparation and confidence, you can excel in a rewarding career as a call professional in India. Best of luck in your job search!

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