Customer Relationship Specialist (On-site / Hybrid)

Location:

Department:

Reports To:

Compensation:

Employment Type:

About Golden Ray

Golden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter tomorrow through sustainable energy.

trust, awareness, and lifelong customer relationships.

Customer Relationship Specialists (CRS)

Your Core Mission

CRM excellence

Key Responsibilities

• Manage, update, and track all leads in

  Frappe CRM

  with complete accuracy.
• Segment and tag customers by source, location, and project type.
• Coordinate with sales engineers to schedule appointments and follow-ups.
• Generate daily and weekly reports from CRM for performance tracking.
• Use

  Zoho Sheets

  and

  Google Sheets

  for backup tracking and analytics.

• Plan and host

  online webinars

  (Zoom / Google Meet) to educate customers about solar energy, subsidies, and financing options.
• Support

  offline seminars

  in partnership with banks, associations, and community groups.
• Present solar success stories and build awareness at local community events.
• Ensure all attendees are captured as leads in

  Frappe CRM

  post-event.

• Maintain proactive follow-ups with leads and existing customers.
• Support customers with KSEB documentation, loan/subsidy assistance, and installation updates.
• Resolve customer concerns with empathy and coordinate with internal teams for solutions.
• Encourage satisfied customers to refer friends or join referral programs.

• Prepare daily call logs, lead reports, and event summaries in

  Zoho / Google Workspace

  .
• Collaborate with the sales, service, and marketing teams for campaign follow-ups.
• Share weekly customer insights during review meetings.
  

Requirements

• Graduate (Preferred: BBA / MBA / BCom).
• 1–3 years of experience in customer-facing, inside sales, or CRM roles.
• Proficiency in

  Frappe CRM

  ,

  Zoho Workspace (Writer, Sheet, Mail)

  , and

  Google Workspace (Sheets, Docs, Drive)

  .
• Confident in using

  Zoom / Google Meet

  for webinars.
• Fluent in

  Malayalam & English

  (mandatory).
• Bonus: Experience hosting community or bank seminars.

Tools You’ll Use

• Frappe CRM

  (lead & customer lifecycle)

• Zoho Workspace

  (Writer, Sheet, Mail, Meeting)

• Google Workspace

  (Sheets, Docs, Drive, Meet)

• ChatGPT

  for message templates, onboarding emails & reports

• WhatsApp Business / Exotel IVR

  for lead communication

Why Join Golden Ray

• Be the face of Kerala’s clean energy revolution.
• Work with

  modern CRM + AI-driven customer tools.

• Earn attractive

  incentives

  for performance and customer satisfaction.
• Grow into

  Customer Success Lead / Territory Manager

  roles.
• Be part of a team that values

  ownership, learning, and speed.

How to Apply

career@goldenray.co.in

with the subject line:

“Application – CRS (CRM + Webinar) – [Your Name] – [Location]”