Customer Relationship Manager

Job Description

Customer Relationship Manager Gurgaon, India Permanent Role Job Summary The Customer Relationship Manager will be responsible for managing and enhancing the overall experience of applicants interacting with QMC. The role includes handling IRs (Incident Reports), applicant queries, and coordinating with the call center and other support teams to ensure smooth operations and timely resolution of concerns. Key Responsibilities Act as the primary point of contact within the Ops team for applicant inquiries, feedback, and concerns. Coordinate with Operations, Clinical, and other supporting departments to ensure timely and accurate communication and service delivery. Monitor applicant satisfaction and implement initiatives to enhance the overall applicant experience. Qualifications Bachelor’s or Master’s degree in healthcare or healthcare management. Minimum of 2 years’ experience in healthcare customer service or applicant relations Good PPT, Excel and Data analysis skills Good communication, interpersonal, and problem-solving skills. Strong multitasking and prioritization abilities in a dynamic setting. Familiarity with CRM and applicant management systems. Show more Show less