Customer Relationship Manager

Position: Customer Relationship Manager

Location: Head office Zirakpur

Company: PRORICH AGRO PRIVATE LIMITED

Industry: Animal Feed Ingredients / Agri Commodities

Key Responsibilities:

1. Client Coordination

• Follow up with clients for pending payments in a professional manner.

• Share timely updates on truck loading, dispatch status, and delivery schedules of fixed clients

2. Customer Relationship Management

• Build and maintain strong, long-term relationships with existing clients.

• Act as the point of contact for repeat orders, resolving queries and issues promptly.

3. Sales Support & Retention

• Identify client purchasing patterns to encourage repeat sales.

• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.

4. Record Keeping & Reporting

• Maintain CRM database and call logs accurately.

• Provide regular reports on follow-ups, outstanding payments, and customer interactions.

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Key Skills Required:

• Excellent verbal and written communication (English & regional languages)

• Strong follow-up and negotiation skills

• Basic knowledge of sales processes and customer handling

• Familiarity with Excel-based tracking

• Team player with time management and multitasking ability

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Preferred Qualifications:

• Graduate

• 1–3 years of experience in customer handling, inside sales, or CRM roles

• Freshers with strong communication skills may also apply

Salary: Based on experience and skills

Growth Path: Potential to grow into Sales or Key Account Management roles.

Contact:- 7087205989

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time

Schedule:

• Day shift
• Morning shift

Language:

• English (Preferred)

Work Location: In person