Customer Relationship Manager

Job Summary

We are seeking a proactive and customer-focused Customer Relationship Manager to manage client relationships and drive customer satisfaction. You will be responsible for handling inquiries, following up with leads, coordinating between departments, and maintaining a high standard of service throughout the client journey.

Key Responsibilities

• Manage and respond to all client inquiries across platforms (phone, email, WhatsApp, etc.)
• Maintain and update the CRM database (e.g., Zoho, HubSpot, or other tools)
• Coordinate with sales, design, and production teams for smooth execution of client requests
• Ensure timely follow-ups with leads and existing clients
• Track client interactions, event stages, and feedback
• Schedule meetings and maintain client communication history
• Generate CRM reports and performance dashboards
• Assist with client onboarding, documentation, and post-event follow-ups
• Monitor client satisfaction and support retention strategies
• Suggest process improvements to enhance customer experience

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• 1–3 years experience in CRM, sales coordination, or customer service (event industry preferred)
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficient in MS Office, Google Workspace
• Customer-oriented mindset with a problem-solving approach

Preferred Skills

• Experience in the events, weddings, or hospitality industry
• Knowledge of basic sales funnel and lead tracking
• Ability to work under pressure and meet deadlines

Job Type: Full-time

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• Event planning: 1 year (Required)
• Hospitality: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7356198889