Posted:3 hours ago|
Platform:
On-site
Full Time
Summary:
Manage and nurture relationships with key clients to drive satisfaction, retention, and upsell/cross-sell opportunities. Act as the primary point of contact and ensure client needs are met efficiently.
Key Responsibilities:
- Build rapport with new and existing clients; understand their business goals.
- Handle inquiries, complaints, and feedback promptly, turning issues into positive experiences.
- Track client interactions in CRM tools (Salesforce, HubSpot, etc.) and maintain accurate records.
- Collaborate with sales, product, and support teams to deliver solutions and meet client expectations.
- Identify upsell/cross-sell chances and pass leads to sales.
Required Skills:
- 2+ years in customer service, sales, or account management.
- Excellent communication (verbal & written) and active listening.
- Strong problem-solving and negotiation abilities.
- Proficiency in CRM software and MS Office.
- Ability to multitask and prioritize in a fast-paced environment.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
What We Offer:
- Competitive salary + performance bonus.
- Friendly, dynamic team environment.
Job Type: Full-time
Pay: ₹17,000.00 - ₹23,000.00 per month
Work Location: In person
Uplife constructrions and interiors
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