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Customer Relationship Manager

0 - 31 years

1 Lacs

Posted:21 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

CRM Executive & Course Counsellor Location: IISMA Chandigarh Branch Schedule: Monday–Saturday (Mon–Fri: 9 AM – 5 PM; Sat: 9 AM – 2 PM) About IISMA IISMA (Indian Institute of Stock Market Analysis) is a premier training institute dedicated to nurturing skilled individuals in stock market analysis, trading strategies, and investment planning. Role Overview As a CRM Executive & Stock Market Course Counsellor, you’ll play a pivotal role in driving student engagement and enrolment by: Attending lead calls: Connect with prospective students to learn their needs and explain IISMA’s offerings. Lead follow‑up: Proactively follow up via calls, emails, and SMS to nurture leads and schedule campus visits. Coordinating office visits: Welcome and guide visitors around our Chandigarh centre. Batch assigning & coordination: Allocate students to appropriate course batches and coordinate schedules with trainers. Counselling: Advise prospective learners on stock market courses—intraday, positional, F&O, technical analysis, and more. CRM data management: Accurately log all interactions, update lead statuses, and maintain clean CRM records. Collaboration: Work closely with marketing and operations to ensure smooth enrolment processes. Key Responsibilities Promptly attend and document incoming enquiries and follow-up communications. Maintain personalised CRM records: update lead profiles, track interactions, set reminders, and ensure no lead slips through Arrange and host in-office tours for interested candidates. Assign students to suitable course batches based on their needs and availability. Provide detailed counselling on course content, duration, fees, and schedule. Coordinate with trainers and operations to finalise batch logistics. Support marketing with periodic follow‑up reports and lead status updates. Required Qualifications & Skills Bachelor’s degree. 1–3 years of experience in a CRM, counselling, tele-sales, or customer engagement role Excellent communication skills in English (and Hindi/Punjabi). Strong organisation and multitasking skills. Comfortable using CRM tools and Excel. Interest in, or basic understanding of, stock market concepts. Preferred Attributes Experience with education or training institutes, especially in admissions or counselling. Familiarity with stock market domains: technical/fundamental analysis, derivatives, etc. Ability to work well in a dynamic, target-driven environment. Compensation & Benefits Competitive monthly salary Performance-based incentives. Structured working hours and supportive office environment. Working Hours Monday–Friday: 9 AM – 5 PM Saturday: 9 AM – 2 PM How to Apply Send your resume and a brief cover letter highlighting relevant experience to admin@iisma.in , gurjant.iisma@gmail.com Why Join Us? Make a tangible impact by guiding students into successful stock market careers. Grow professionally in a supportive, learning-driven environment. Collaborate with passionate trainers and operations staff at a rapidly expanding centre. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹16,500.00 per month Schedule: Day shift Fixed shift Monday to Friday Weekend availability Supplemental Pay: Performance bonus Ability to commute/relocate: Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required) Language: Hindi , Punjabi (Preferred) Location: Chandigarh, Chandigarh (Preferred)

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