Customer Relationship Manager

Job description

• Responsible for receiving and validating inbound enquiries, allocating them to regional sales teams and updating lead status. Managing & maintaining customer databases for marketing activities. Generating enquiry customer information reports for management reference.
• Tasks & Activities
• Receiving inbound mail & telephone enquiries
• Call customers who have sent in mail enquiries
• Validating enquiries based previous records with us
• Enquiring & identifying the customer's need and requirement
• Turn down enquiries that are for non-related or only price requests
• Briefly explain product and application information
• Filtering genuineness of valid enquiries based on customer need & interest
• Recording enquiry details (name, location, product & application need)
• Segregating enquiries by brand & vertical (Projects / Retail)
• Allotting enquiries through WhatsApp to sales team based on region & requirement
• Calling the customer to check if Sales person has connected OR Get an update from the sales person on connecting with the customer
• Follow up with the team on lead status on a weekly basis
• Periodically update the lead status on the CRM excel sheet
• Generate & share weekly / monthly lead tracking & conversion reports
• Updating customer database from business cards & Daytrack reports of sales team

Fluency in English & other vernacular languages; Written & verbal communication skills; Customer service for a positive first experience; CRM software / excel proficiency; Ability to verify enquiry genuineness & relevance;

Job Types: Full-time, Permanent

Pay: ₹8,810.99 - ₹27,260.51 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• English (Preferred)

Work Location: In person