Customer Relationship Management Specialist

Company Description

Dhee Jewels is where storytelling meets the art of jewelry creation. Rooted in cultural narratives, Dhee blends design, emotion, and heritage into meaningful pieces that inspire individuality. From timeless classics to modern elegance, each item reflects the balance of creativity and craftsmanship. At Dhee, jewelry is more than adornment—it’s a symbol of imagination and identity. Join us in bringing these unique and compelling stories to life.

Role Description

As a Customer Relationship Management (CRM) Specialist at Dhee Jewels, you will play a key role in managing customer interactions and fostering strong relationships. Your responsibilities will include analyzing customer data, developing CRM strategies, supporting sales teams, and managing CRM system updates and communications. This is a contract position based on-site in Chennai, where close collaboration with our team will ensure the successful implementation of customer-centric initiatives.

Qualifications

• Strong Customer Relationship Management (CRM) skills, with experience in ensuring customer satisfaction and loyalty
• Analytical Skills to interpret customer data and drive actionable insights
• Excellent Communication skills to effectively interact with clients and internal teams
• Sales experience or aptitude for supporting and enhancing business development efforts
• Project Management skills for organizing and leading CRM projects and campaigns
• Ability to work effectively in an on-site environment in Chennai
• Experience in jewelry or luxury goods industry is a plus
• Bachelor’s degree in Business, Marketing, or related field preferred