Customer Relationship Management Specialist

Company Description

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Role Description

This is a full-time, on-site role for a Customer Relationship Management Specialist, based in Madurai. The role involves managing and analyzing customer interactions, organizing client data using CRM tools, identifying opportunities to improve customer satisfaction, and helping to drive sales and customer retention strategies. Additionally, the role includes collaborating across teams to implement CRM initiatives and addressing customer queries or concerns professionally.

Qualifications

• Strong knowledge of Customer Relationship Management (CRM) software, data management, and reporting tools
• Experience with customer support, issue resolution, and relationship-building skills
• Proven ability to analyze customer data and implement strategies to improve customer satisfaction and retention
• Strong organizational skills, attention to detail, and proficiency in project planning
• Excellent communication skills, both verbal and written
• Bachelor's degree in Business, Marketing, or related field
• Prior experience in manufacturing or a related industry is an advantage