Customer Relationship Management Specialist

CRM – Telesales

Department: Sales / Inside Sales

Location: Hyderabad

Reporting To: Sales Manager / Presales Lead

Shift Timing: 2:30 PM to 11:00 PM

Work Days: 6 Days a Week (Week Off on Tuesday; Sunday is a Working Day)

Role Objective

To drive sales pipeline through high-volume cold calling, active follow-ups, and scheduling qualified site visits. This position plays a crucial role in building first contact with clients and driving business conversions through effective telesales and CRM discipline.

• Key ResponsibilitiesMake outbound cold calls to prospective clients sourced from online platforms, referrals, or marketing campaigns.
• Introduce 4K Sports Infra’s offerings clearly—sports infra solutions like turf, acrylic courts, modular tiles, etc.
• Qualify leads based on budget, urgency, location, and decision-making ability.
• Schedule, confirm, and coordinate site visits with the Field Sales Team.
• Follow up regularly with leads until conversion or closure, keeping CRM data accurate and up to date.
• Respond to incoming calls, WhatsApp, and email inquiries during assigned hours.
• Track and report daily calling activity, visit conversions, and lead status to the sales manager.
• Coordinate internally with Engineering/Project team for any technical queries from clients.
• Key RequirementsEducation: Any Graduate (Preferred: Marketing, Communications)
• Experience: 5+ years in Telesales / Telecalling / Inside Sales in Real Estate, Construction, Interiors, or Infra industry
• Skills:
• Excellent spoken communication in English, Hindi, and Telugu
• High energy, persuasive, confident on calls
• Experience with CRM/Lead Management tools
• Good coordination, follow-up, and closing ability
• Excel/WhatsApp/Email handling
• Shift Requirement: Must be comfortable with 2:30 PM to 11:00 PM shift and working on Sundays