Customer Relationship Management Specialist

Department

Location

Reporting To

Shift Timing

Work Days

Role Objective

To drive sales pipeline through high-volume cold calling, active follow-ups, and scheduling qualified site visits. This position plays a crucial role in building first contact with clients and driving business conversions through effective telesales and CRM discipline.

Key Responsibilities

• Make outbound cold calls to prospective clients sourced from online platforms, referrals, or marketing campaigns.
• Introduce 4K Sports Infra’s offerings clearly—sports infra solutions like turf, acrylic courts, modular tiles, etc.
• Qualify leads based on budget, urgency, location, and decision-making ability.
• Schedule, confirm, and coordinate

  site visits

  with the Field Sales Team.
• Follow up regularly with leads until conversion or closure, keeping CRM data accurate and up to date.
• Respond to incoming calls, WhatsApp, and email inquiries during assigned hours.
• Track and report daily calling activity, visit conversions, and lead status to the sales manager.
• Coordinate internally with Engineering/Project team for any technical queries from clients.

Key Requirements

• Education

  : Any Graduate (Preferred: Marketing, Communications)

• Experience

  : 5+ years in Telesales / Telecalling / Inside Sales in Real Estate, Construction, Interiors, or Infra industry

• Skills

  :
• Excellent spoken communication in English, Hindi, and Telugu
• High energy, persuasive, confident on calls
• Experience with CRM/Lead Management tools
• Good coordination, follow-up, and closing ability
• Excel/WhatsApp/Email handling

• Shift Requirement

  : Must be comfortable with

  2:30 PM to 11:00 PM shift

  and working on

  Sundays