Customer Relationship Management Manager

Company Description

Excell Impex (Gujarat) Pvt. Ltd. is a renowned Indian manufacturer and global exporter of herbal hair care, hair color, and skincare products, headquartered in Ahmedabad, Gujarat. With a solid presence in both Indian and international markets, we specialize in plant-based beauty products crafted with FDA-approved herbal formulations. For over 20 years, our brands such as Zeba, Nikhar, Excel's Nihar, and others have blended herbal heritage with modern quality standards. We proudly serve markets in UAE, Iraq, Iran, Nepal, and Southeast Asia, empowering global clean beauty with trust, consistency, and care.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Ahmedabad. The CRM Manager will be responsible for developing and managing CRM strategies, analyzing customer data, and improving customer engagement. Daily tasks include overseeing customer communications, coordinating with sales and marketing teams, creating reports on customer insights, and managing customer segmentation projects.

Qualifications

• Analytical Skills for data analysis and creating actionable insights
• Strong Communication skills for effective customer interactions
• Sales and Market Segmentation experience
• Project Management capabilities
• Excellent organizational and multitasking abilities
• Bachelor's degree in Business Administration, Marketing, or a related field
• Previous experience in CRM, customer service, or related fields is a plus