Customer Relationship Management Manager

Job Title:

Location:

Company:

Experience:

Salary upto 7 lacs

About StayALYF

StayALYF is a premium vacation rental management company committed to maximising rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.

Role Overview

As a Customer Relationship Manager at StayALYF, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals.

Key Responsibilities

Owner Relationship Management:

Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.

Regular Engagement:

Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.

MIS Management & Reviews:

Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly.

Issue Resolution:

Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.

Referrals & Growth:

Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.

Agreement Management:

Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.

New Property Acquisition:

Actively identify and onboard new properties by pitching StayALYF’s value proposition to prospective homeowners.

Requirements

· 3–5 years of experience in relationship management, sales, hospitality, or real estate

· Excellent communication, negotiation, and interpersonal skills

· Strong problem-solving mindset with a customer-first approach

· Proficiency in using CRMs, Excel, and Google Workspace tools

· High ownership and accountability, with the ability to work independently

· Willingness to travel locally for meetings and property visits

What You’ll Love About Working with Us

· A dynamic, people-first company culture

· Exposure to the luxury hospitality and real estate ecosystem

· Growth opportunities across multiple business verticals

· A chance to build meaningful relationships with HNIs and property owners