Customer Relationship Management Executive

Company Description

At f5 Realtors, we shape lifestyles with precision, passion, and presence. For over 16 years, we’ve been steering a legacy of design distinction and forward-thinking development, transforming how people live, work, and flourish. Our journey is powered by mastery, elevated by innovation, and defined by an uncompromising eye for quality.

We design experiences that leave an imprint. From high-calibre residences to iconic commercial destinations, every f5 creation is a symphony of elegance, intention, and seamless functionality. Our craft thrives on nuanced detailing, disciplined timelines, and a design-first approach that elevates the expectations of modern living.

Our strength lies in our people - a collective of seasoned minds and spirited visionaries who believe in creating with purpose. We bring bold ideas to life, building environments that captivate, endure, and command attention across time.

At the heart of everything we do is a deep-rooted commitment to those we serve. Every line drawn, every promise delivered, is a reflection of our values—trust, integrity, and the conviction that relationships built on respect create legacies worth living in.

Role Description

• Manage post-sales communication with customers.
• Ensure timely payment collection and documentation.
• Coordinate for agreement execution, possession updates, and handover process.
• Address client queries, concerns, and service requests.
• Maintain customer records and ensure high satisfaction levels.
• Liaise with internal teams (sales, accounts, legal, projects).

Qualifications

• Strong Customer Retention and Customer Experience management skills
• Excellent Communication skills for clear and effective interaction with clients
• Proficient Analytical Skills for evaluating customer data and trends
• Ability to build and maintain positive client relationships
• Proficiency in CRM software and tools is preferred
• Graduate in any discipline
• Customer-centric approach with strong follow-up skills.
• Proficient in MS Office and CRM tools.