Customer Relationship Management Executive

About Us

CRM Executive

Role Overview

CRM Executive

Key Responsibilities

• Call customers regarding:
• Delivery issues (NDR)
• RTO (return-to-origin) resolutions
• Purchase feedback and product experience
• Encouraging repeat buying / reorder reminders
• Maintain records of customer interactions, complaints, and feedback.
• Share insights on purchase behavior and customer satisfaction with management.
• Coordinate with operations team for smooth order flow and issue resolution.
• Assist in reducing RTO and improving customer retention.

Qualifications & Skills

• Graduate (any stream), fresher or up to 1 year of experience.
• Strong communication skills (Hindi + English).
• Basic knowledge of Excel/Google Sheets.
• Positive attitude, patience, and customer-first mindset.

Why Join Us

• Be the customer’s direct connection to a growing skincare brand.
• Opportunity to learn CRM, retention, and e-commerce operations.
• Growth path into senior CRM/Customer Success roles as the brand scales.