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Aretto
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Customer Relationship Management Executive

Customer Relationship Management Executive

0 - 4 years

|

3 - 4 Lacs

Posted:3 hours ago| Platform:

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Skills Required

crm management solving queries inbound calls customer satisfaction crm strategy customer queries crm client satisfaction outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

KEY RESPONSIBILITIES

Handle customer queries and complaints via calls, emails, chat, and social media.
Identify customer needs and provide accurate information and effective solutions.
Manage orders, exchanges, refunds, and ensure timely resolution.
Maintain detailed records of customer interactions and follow company communication policies.
Meet sales and service targets while creating positive customer experiences.
Generate leads and build long-term customer relationships.
Go the extra mile to enhance customer satisfaction and build customer love.

KEY SKILLS & BASIC QUALIFICATIONS

Excellent verbal communication skills.
Ability to handle phone inquiries and provide effective solutions.
Goal-oriented with a focus on achieving sales targets.
Good record-keeping and documentation skills.
Familiarity with CRM software and phone communication systems.

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