Customer Relationship Executive

• Customer Interaction & Support
• Handle inbound and outbound customer queries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Relationship Management
• Build and maintain strong relationships with existing and potential customers.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Understand customer needs and suggest appropriate solutions or services.
• Feedback & Improvement
• Collect and record customer feedback for product or service improvements.
• Relay insights to relevant departments for continuous enhancement.
• Documentation & Reporting
• Maintain detailed records of customer interactions, transactions, feedback, and complaints.
• Prepare daily/weekly reports on customer service metrics and performance.
• Coordination with Internal Teams
• Collaborate with sales, technical support, logistics, and other departments to resolve customer issues.
• Ensure smooth communication between the customer and internal teams.
• CRM & Software Usage
• Use Customer Relationship Management (CRM) tools to manage customer data and interactions.
• Update records regularly and ensure data accuracy.
• Sales & Upselling Support
• Support the sales team by identifying upselling or cross-selling opportunities.
• Provide product or service recommendations based on customer needs.
• Service Quality Assurance
• Ensure a high level of customer satisfaction by providing excellent service.
• Adhere to company service standards, guidelines, and policies.
• Problem Resolution
• Act as a point of contact for escalated issues and ensure timely resolution.
• Offer proactive solutions to prevent recurring problems.
• Training & Self-Development
• Stay updated on company products, services, promotions, and industry trends.
• Participate in regular training sessions to improve communication and service skills.

Job Type: Full-time

Pay: ₹20,000.00 - ₹32,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person