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Everstone Realities
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Customer Relationship Executive

Customer Relationship Executive

Everstone Realities

3 years

|

4 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

portfolio report support analyze resolve empathy connect multitasking management crm software data drafting

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Customer Engagement: Serve as the main point of contact, managing a portfolio of clients.
Issue Resolution: Address complaints, troubleshoot problems, and find timely solutions.
Relationship Building: Foster trust and loyalty through personalized interactions.
Needs Assessment: Understand customer requirements to offer appropriate products/services.
Reporting: Maintain accurate records and report on customer interactions and feedback.
Collaboration: Work with sales, support, and other teams for customer success.

Essential Skills

Communication: Excellent verbal, written, and interpersonal skills.
Problem-Solving: Ability to analyze and resolve complex issues.
Empathy & EQ: High emotional intelligence to connect with customers.
Organization: Strong multitasking, time management, and follow-through.
Technical Skills: Proficiency with CRM software and data tools.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement

Experience:

Client handling : 3 years (Required)
Mail drafting : 3 years (Required)
Customer handling: 3 years (Required)
Customer relationship management: 3 years (Required)

Work Location: In person

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Everstone Realities

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