Customer Relationship Executive

Job Summary:

The Relationship Executive will be responsible for building and maintaining strong relationships with clients, handling inquiries, ensuring client satisfaction, and coordinating between clients and internal teams. The role requires good communication skills, follow-ups, and professional behavior.

Key Responsibilities:

Maintain healthy and long-term relationships with existing clients

Handle client calls, emails, and walk-in inquiries in a professional manner

Understand client requirements and coordinate with internal departments

Follow up with clients for documentation, payments, and service updates

Resolve client issues and complaints politely and efficiently

Maintain proper client records and update data in Excel/CRM

Prepare daily, weekly, and monthly follow-up reports

Support management in client retention and relationship building

Ensure confidentiality of client and company information

Achieve assigned relationship and follow-up targets

Required Skills & Qualifications:

Graduate or Diploma in any field

Good communication skills (English & Hindi)

Basic computer knowledge (MS Excel, Email, Word)

Strong follow-up and coordination skills

Polite, patient, and professional attitude

Ability to work in a team and handle pressure

Experience:

Fresher or experienced in client handling, relationship management, or office coordination preferred

Working Hours:

As per office policy

Salary & Benefits:

As per company norms and experience

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person