Customer Relationship Executive

We are seeking a proactive and student-focused Customer Relation Executive to manage student queries, ensure high satisfaction, and support smooth operations. The ideal candidate will act as the primary point of contact for students and parents, ensuring an excellent service experience throughout their journey.

Key Responsibilities1. Student Query Handling

• Address inquiries related to courses, classes, schedules, faculty, and fees.
• Respond through phone calls, emails, WhatsApp, and in-person interactions.
• Provide accurate and timely information to students and parents.

Admission & Onboarding Support

• Guide students through the admission process and required documentation.
• Ensure smooth onboarding by explaining class schedules, systems, and login procedures.
• Follow up on pending documents, payments, or verification.

Relationship Management & Retention

• Build and maintain positive relationships with students and parents.
• Conduct regular follow-ups to monitor satisfaction and resolve issues early.
• Improve student retention by providing excellent customer service.

Complaint Handling & Resolution

• Listen to student concerns and resolve complaints professionally.
• Coordinate with internal teams (academics, operations, finance) for quick solutions.
• Ensure closure of issues with a positive student experience.

Student Data & Reporting

• Maintain updated records in CRM/ERP systems.
• Track student progress, attendance, feedback, and service history.
• Prepare daily, weekly, and monthly performance reports.

Coordination With Internal Teams

• Liaise with faculty and academic teams for scheduling, academic queries, or class adjustments.
• Work with finance teams regarding fee queries, receipts, or discrepancies.
• Support operations during events, orientations, exams, or placement activities.

Feedback Collection & Service Improvement

• Collect feedback on teaching quality, service experience, and support systems.
• Identify recurring issues and escalate to management for improvements.
• Suggest initiatives to improve student satisfaction.

Required Skills

• Excellent communication and interpersonal skills
• Strong listening, empathy, and patience
• Problem-solving attitude and conflict resolution skills
• Basic computer proficiency (MS Office, CRM tools)
• Ability to multitask and handle pressure
• Positive attitude and student-centric approach

Qualifications

• Diploma / Any Degree/ PG
• Experience in customer service, student support, or admin roles is an advantage

Contact Person - 7736782225

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person