Customer Relationship Executive

Job Responsibilities

1. Making Outbound Calls

• Call potential or existing customers to inform them about products or services.
• Follow a prepared script or talking points for consistent messaging.

2. Receiving Inbound Calls

• Answer queries from customers regarding products, services, or orders.
• Provide accurate information and resolve issues efficiently.

3. Lead Generation

• Collect and maintain a database of leads.
• Qualify leads based on set criteria and forward them to the sales team.

4. Customer Follow-Up

• Follow up on previous interactions or inquiries.
• Send reminders or updates regarding product/service offerings.

5. Handling Customer Queries and Complaints

• Address customer concerns and escalate unresolved issues to the appropriate department.
• Maintain a calm, professional tone under pressure.

6. Achieving Targets

• Meet daily, weekly, or monthly call and conversion targets set by the company.
• Continuously improve performance based on feedback and training.

7. Promoting Products or Services

• Highlight the benefits of offerings and persuade customers to purchase or take the next step.
• Upsell or cross-sell where applicable.

8. Maintaining Professionalism

• Follow call center standards and ethical sales practices.
• Uphold the company’s reputation through respectful and courteous communication.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person

Application Deadline: 31/07/2025