Customer Relations Specialist

📞 Lead Management: Handle inbound leads generated through emails, phone calls, website, and third-party apps (like 99acres, MagicBricks, Housing, etc.). Regularly update and track all lead activities in the CRM system. Follow up with potential buyers to schedule site visits and meetings with the sales team. 📧 Communication & Coordination: Act as the first point of contact for customer inquiries. Maintain professional and prompt communication with leads and clients. Coordinate betweenthe sales team, marketing, and clients for seamless communication. 📋 Customer Support: Provide accurate project information, pricing, and amenities to potential clients. Resolve queries related to booking, site visits, payment plans, or documentation. 🗂️ Documentation & Reports: Maintain lead sheets, follow-up trackers, and communication logs. Prepare daily/weekly reports on lead status and feedback. Ensure customer data confidentiality and accuracy. 🤝 Relationship Building: Build long-term relationships with clients to enhance brand loyalty. Collect and share customer feedback to improve service quality.