Customer Relations Manager/Executive

Job Title: Customer Relationship Manager / Executive

Company: NB Entrepreneurs

Location: Nagpur

Employment Type: Fulltime

ROLE OVERVIEW

We are looking for skilled and customer-focused Customer Relationship Managers/Executives to

handle post-sales communication, order processing, client coordination, and internal support for the

sales team. This is an office-based role ideal for individuals with experience in back office sales and

customer service.

KEY RESPONSIBILITIES:-

Experience in Lead Generation

Reach out to potential customers

Handling customers over calls

Experience in domestic sales

Serve as a key point of contact for clients for order updates, documentation, and issue resolution.

Manage the end-to-end order processing cycle – quotations, order entry, invoicing, and dispatch

coordination.

Support the field sales team with client updates, follow-ups, and reporting.

Maintain accurate customer records and sales data using CRM and Excel-based tools.

Coordinate with logistics, accounts, and production teams to ensure smooth operations.

Prepare MIS reports, sales summaries, and client follow-up trackers for management.

Ensure a high standard of customer service, building strong and long-term client relationships.

QUALIFICATIONS & SKILLS:-

Fresher with Good Communication Skills are welcome.

Graduate in Commerce, Business Administration, or relevant field (MBA preferred).

Fresher/ experience in back office sales, customer relationship management, or sales coordination.

Strong communication skills in English and Hindi (Marathi is a plus).

Proficient in MS Office (Excel, Word, Outlook); ERP/CRM software knowledge preferred.

Must be Target oriented

Detail-oriented, organized, and able to multitask under deadlines.

Based in or willing to relocate to Nagpur.