Customer Relations Manager/Executive

As a Customer Relations Manager/Executive based in Nagpur, your role will involve building and maintaining strong relationships with clients. You will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction. Monitoring customer feedback, collaborating with internal teams to improve services, and contributing to client retention strategies will be crucial aspects of your job. Regular communication, proactive engagement, and maintaining a professional demeanor are key components for success in this position. Key Responsibilities: - Build and maintain strong relationships with clients - Address customer queries and resolve issues effectively - Ensure customer satisfaction by proactively engaging with clients - Monitor customer feedback and collaborate with internal teams to improve services - Contribute to client retention strategies Qualifications Required: - Strong communication skills, both verbal and written, to interact effectively with clients and internal teams - Customer service and relationship management abilities to enhance client satisfaction - Problem-solving and conflict resolution skills to address customer concerns promptly - Organizational and time management skills to manage multiple client accounts efficiently - Proficiency in Microsoft Office Suite and other relevant tools for managing client information and preparing reports - A bachelor's degree in Business Administration, Marketing, or a related field is preferred - Prior experience in customer relations or client servicing roles is advantageous - Ability to work collaboratively within a team-oriented environment while maintaining a high level of professionalism,