Customer Relationship Executive/ Manager

We are looking for skilled and customer-focused Customer Relationship Managers/Executives to handle post-sales communication, order processing, client coordination, and internal support for the sales team. This is an office-based role ideal for individuals with experience in back office sales and customer service.

Key Responsibilities:-

• Experience in Lead Generation 
• Reach out to potential customers 
• Handling customers over calls
• Experience in domestic sales 
• Serve as a key point of contact for clients for order updates, documentation, and issue resolution.
• Manage the end-to-end order processing cycle – quotations, order entry, invoicing, and dispatch coordination.
• Support the field sales team with client updates, follow-ups, and reporting.
• Maintain accurate customer records and sales data using CRM and Excel-based tools.
• Coordinate with logistics, accounts, and production teams to ensure smooth operations.
• Prepare MIS reports, sales summaries, and client follow-up trackers for management.
• Ensure a high standard of customer service, building strong and long-term client relationships.

Qualifications & Skills:-

Graduate in Commerce, Business Administration, or relevant field (MBA preferred).

3-6 years of experience in back office sales, customer relationship management, or sales coordination.

Strong communication skills in English and Hindi (Marathi is a plus).

Proficient in MS Office (Excel, Word, Outlook); ERP/CRM software knowledge preferred.

Must be Target oriented

Detail-oriented, organized, and able to multitask under deadlines.

Based in or willing to relocate to Nagpur.