Customer Relations Manager

Job Summary:

As a Customer Relations Manager at Solstellar, you will be the primary point of contact for our valued clients, ensuring exceptional customer experiences and fostering long-term relationships. You will oversee customer support activities, address client needs, and work collaboratively across teams to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Develop and implement customer relationship strategies to enhance client satisfaction and retention.
• Serve as the main point of contact for key clients, addressing inquiries, concerns, and feedback promptly and professionally.
• Collaborate with sales, marketing, and technical teams to deliver seamless customer service.
• Monitor customer interactions and gather insights to improve service quality and customer experience.
• Manage and resolve escalated customer issues effectively and efficiently.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Analyze customer data to identify trends and opportunities for service improvement.
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and support.
• Develop training programs and resources for customer service staff to maintain high standards.
• Stay updated on industry trends and best practices in customer relations and communication.

Qualifications:

• Bachelor’s degree in Business, Communications, or related field.
• Proven experience in Customer Relations, Customer Service, or Client Management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to manage multiple tasks and prioritize workload.
• Proficiency in CRM software and MS Office Suite.
• Customer-focused mindset with a passion for delivering exceptional service.
• Knowledge of the solar/renewable energy industry is a plus.

Skills & Competencies:

• Empathy and active listening
• Strong organizational skills
• Leadership and team management
• Strategic thinking and problem-solving
• Data analysis and reporting
• Adaptability and resilience