Customer Relations Manager

Role Summary:
To maintain strong customer relationships, handle complaints effectively, and ensure customer satisfaction and retention through timely communication and service support.

Key Responsibilities:

• Interact with customers professionally and ensure a positive experience.
• Handle and resolve customer complaints promptly by coordinating with concerned departments.
• Conduct follow-up calls after service.
• Maintain accurate customer data in the CRM system.
• Support the team in achieving customer satisfaction (CSI/DCSI) targets.
• Assist in customer engagement activities and service reminders.

Requirements:

• Any graduate (preferably in Marketing or Business).
• 1–3 years of experience in customer service or automobile CRM.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient in MS Office and CRM software.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person