Customer Relations Manager

As a Customer Relationship Manager at MJ Global, you will play a crucial role in managing client accounts, fostering strong relationships, and ensuring seamless coordination between clients and internal teams within the fast-paced manufacturing environment. **Key Responsibilities:** - Act as the primary point of contact for clients, handling orders, updates, queries, and issue resolution effectively. - Collaborate with internal teams (production, operations, sales, logistics) to guarantee smooth order execution. - Track client projects, maintain accurate records, and generate periodic MIS/reports for management review. - Anticipate client needs, propose solutions, and escalate challenges for timely resolution. - Assist in onboarding new clients and facilitate their integration into existing workflows. - Cultivate enduring client relationships to drive long-term retention. - Visit MJ Global's plants as necessary to coordinate client projects. - Work closely with Supply Chain and Production teams for material and production planning. - Key Performance Indicators (KPIs) include quarterly revenue growth from clients, addition of new SKUs, development initiatives, and ensuring minimal slow-moving raw materials and finished goods. - Monitor essential metrics like On-Time In-Full (OTIF) delivery, Net Promoter Score (NPS), etc. - Personal vehicle (car/bike) is a mandatory requirement for this role. **Qualifications & Experience:** - 7-8 years of experience in customer relationship management, client servicing, or account management, preferably in manufacturing, packaging, or a fast-paced operations setting. - Proficient in English and Hindi languages with excellent communication skills. - Proactive, organized, and detail-oriented individual with strong problem-solving abilities. - Familiarity with Microsoft Office, Google Workspace, MIS, and ERP systems. - Ability to comprehend client needs, offer actionable insights, and uphold high service standards. - Strong numerical and analytical skills, particularly in Microsoft Excel.,