Customer Relations Manager

Company Description

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Role Description

This is a full-time, on-site role for a Customer Relationship Manager located in Mysore. The Customer Relationship Manager will be responsible for maintaining and building relationships with clients to ensure customer satisfaction and retention. Day-to-day tasks include handling customer inquiries, providing solutions to their concerns, managing customer accounts, and conducting follow-ups to identify areas for improvement. The role also involves collaborating with internal teams to deliver effective service and ensure the alignment of customer needs with company offerings.

Qualifications

• Experience in communication-related skills, such as effective verbal and written communication, active listening, and presentation abilities
• Proficiency in customer relationship management (CRM) tools and systems, and problem-solving skills
• Ability to develop customer service strategies and manage customer satisfaction metrics
• Analytical skills related to identifying customer trends and opportunities
• Strong organizational skills for effective time and task management
• Interpersonal skills to build relationships and work collaboratively with teams and clients
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Experience in customer service or client relationship management is highly desirable
• Knowledge of local language and culture is an advantage