Customer Relations Manager

You have an exciting opportunity to join our team as a Customer Relationship Executive in Hyderabad. Your role involves planning and delivering Customer Retention and Customer Loyalty Strategies. You will be responsible for understanding customers" problems/issues, assisting in their resolution, and ensuring customer satisfaction. Additionally, you will work closely with all departments to effectively resolve customer issues and implement retention plans. Managing the Customer Database and customer engagement initiatives will also be part of your responsibilities. Key Responsibilities: - Plan and deliver Customer Retention and Customer Loyalty Strategies - Understand and solve customer problems/issues to ensure satisfaction - Collaborate with all departments for effective resolution of customer issues - Implement customer retention plans - Manage the Customer Database and customer engagement initiatives Qualifications Required: - 0-2 years of experience - Age limit: 25-40 years - Good command in MS Office, especially Excel If you are passionate about customer relationships and have the required qualifications, we encourage you to apply by sending your resume to jobs@bspbooks.net.,