Customer Order Manager

Customer Order Manager – Job Responsibilities

Order Processing & Management

• Receive and process customer purchase orders accurately and efficiently.
• Coordinate with production, planning, and inventory teams to confirm order feasibility and timelines.
• Ensure all orders are entered correctly in the ERP system.

Customer Communication & Relationship Management

• Act as the primary point of contact for customer order inquiries, changes, and updates.
• Provide regular updates on order status, dispatch timelines, and delivery schedules.
• Address customer complaints or issues related to orders and resolve them promptly.

Production Coordination

• Collaborate with production and planning teams to align customer orders with manufacturing schedules.
• Ensure priority orders are flagged and handled as per customer expectations.

Logistics Coordination

• Liaise with logistics and dispatch teams to ensure timely shipment of goods.
• Track shipments and provide customers with delivery updates and tracking information.

Inventory & Availability Management

• Monitor inventory levels of finished goods to meet customer demands.
• Coordinate with stores or warehouse teams for stock movements and allocations.

Documentation & Compliance

• Ensure all order-related documentation (invoices, packing lists, delivery notes) is accurate and complete.
• Maintain compliance with internal processes and external regulations (e.g., export/import rules).

Data Management & Reporting

• Maintain accurate records of customer orders, delivery timelines, and order history.
• Generate periodic reports on order volumes, fulfillment rates, and customer service metrics.

Forecasting & Demand Planning Support

• Provide inputs to the sales and production planning teams based on customer trends and order history.
• Help in managing demand fluctuations by anticipating customer needs.

Customer Satisfaction & Continuous Improvement

• Collect feedback from customers to identify service gaps or improvement areas.
• Participate in cross-functional meetings to improve order fulfillment and customer experience.

System and Process Improvement

• Suggest improvements in order management processes and ERP usage for better efficiency.
• Support implementation of digital tools or automation to streamline order handling.